K4Connectis a high impact high growth venture backed company on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler healthier and happier lives. We believe that technology is not simply reserved for the next generation but rather should empower all generations.We arelooking for a Client Success Manager CSM who will be the main client advocate for K4Community - a rapidly growing venture-backed technology platform that provides Communications Smart Home and Wellness to senior communities across the country. They will manage the day-to-day activities for a subset of K4Connects client base and will focus on helping customers be successful throughout the entire customer journey by maintaining a high level of customer satisfaction.Specifically the Client Success Manager willBe the single point-of-contact client champion and trusted advisor to client accounts with the overall goal of making K4Community successful and valuable to a community. Ensure the timely and successful delivery of K4Connects solutions according to customer needs and objectives. Provide insights to clients based on K4Community resident and staff usage to ensure that they get the most out of the platform. Establish clear success goals and process milestones for the client to work toward. Monitor and analyze clients usage of our product. Utilize data to tell customer success stories. Use NPS scores to drive their day-to-day activities. Forecast and track key account metrics. Work with product specialists to train and educate communities on K4community. Cultivate brand ambassadors to share the products benefit and value within communities. RequirementsBS or Associate Degree with a minimum of 3 years of experience in a customer success account management or a relationship management position. Natural relationship builder with integrity reliability and maturity. Proven ability to manage multiple accounts at a time. Experience maintaining relationships while working to mitigate churn and drive engagement and renewals. Ability to deal professionally tactfully and effectively with internal and external stakeholders in a fast-paced customer-focused environment. Believes in the value of using data to guide clients to successful outcomes. Driven self-motivated enthusiastic and with a can do" attitude. Results-driven with a bias for speed and action. Expert at Microsoft Office Google Apps Salesforce or other CRM. Familiarity with SaaS a plus. Experience servicing senior clients and communities a plus. Familiarity with smart homenetwork technologies a plus. Expected Travel Up to 25.Benefits We OfferCompetitive Compensation Package Salary K4Connect Stock Quality Healthcare Options for Medical PPO & HSA Dental and Vision Company-Paid Life Insurance AD&D STD LTD plans Vanguard 401k Plan for Retirement Savings Hybrid OfficeWork from Home Policy Unlimited PTO Paid Holidays and MaternityPaternity Leave Employee Lounge with games snacks and beveragesWe are looking for a highly energetic person who understands the balance of being a strong client advocate and passionate about delighting customers while managing to the business goals of the company. If you are interested in joining a committed impassioned intelligent and creative team that is driven to making global impact in peoples lives then K4Connect may be the place for you