Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world's premier hub for growth and excellence.
About our Client:
A digital marketing agency focused on performance-driven growth strategies for service-based businesses. The organization provides integrated marketing solutions, including strategy, paid media, SEO, and creative execution, helping companies scale through structured campaigns, data-driven decision-making, and coordinated digital operations.
Short Description:
We're seeking an Client Success Manager to oversee client relationships, drive goal achievement, and ensure the successful delivery of digital marketing solutions. As the main point of contact for assigned accounts, you will collaborate with internal teams, manage client communication, and identify opportunities for growth — all while maintaining a focus on excellent service.
Compensation: Competitive salary in USD
Language Requirements: Native-level English fluency required
Location: 100% Remote
Start Date: ASAP
What We Offer:
Competitive salary and performance-based incentives
Paid Time Off (PTO) and holidays
Mental Fitness Program
Professional development opportunities
Collaborative and supportive work environment
100% remote work
Responsibilities:
Account Management
Serve as the primary point of contact for assigned client accounts across multiple platforms (Slack, WhatsApp, SMS, Zoom)
Build and maintain strong, long-term client relationships
Identify upsell and cross-sell opportunities, assist with contract negotiations, and maximize client profitability
Prepare account status reports and maintain clear communication with internal and external stakeholders
Client Communication
Develop trusted advisor relationships with key client stakeholders
Address client inquiries, concerns, and needs promptly and professionally
Communicate progress on initiatives (weekly, monthly, quarterly) to ensure alignment with client goals
Handle challenging client requests or escalations as needed
Project Coordination
Collaborate with sales, paid ads, and content teams to align strategies with client objectives
Oversee project timelines and deliverables using management software (e.g., Teamwork)
Schedule and lead client status meetings and internal discussions
Resolve project issues promptly to maintain quality and meet deadlines
Performance Tracking
Monitor key metrics — leads, sales, and performance indicators — to ensure goals are met
Identify areas for improvement and optimize strategies based on data-driven results
Collaboration
Partner with internal teams to ensure seamless communication and project alignment
Participate in agency initiatives including video content creation and strategy development
Qualifications (Must Haves):
3+ years of experience as a Client Success Manager, Account Manager, or related role
Hands-on experience with Meta Ads, Google Ads, or SEO campaigns
Proficiency with CRMs and productivity tools (e.g., HubSpot, GHL, MS Office, Google Docs)
Exceptional organizational skills and strong attention to detail
Strong communication and presentation skills
BA/BS degree in Business Administration, Marketing, or a related field (preferred)
Preferred Qualifications:
Familiarity with Agile methodology
Experience managing web design projects
Proven ability to identify and drive upselling, cross-selling, and renewal opportunities
Ready to own client success and make a real impact in a results-driven digital marketing environment? Apply now and grow with us.