Client Success Meteorologist

The Client Success Meteorologist serves as a key technical support and training liaison between Baron Weather and its clients. This role focuses on providing expert-level assistance, troubleshooting, and ongoing education for users of Baron's weather technologies. By supporting client operations, resolving technical issues, and delivering proactive guidance, this position ensures high customer satisfaction and retention. The ideal candidate combines deep meteorological knowledge with technical expertise, strong communication skills, and a commitment to empowering users in operational settings.

Duties/Responsibilities:

The Client Success Meteorologist supports clients in getting the most out of Baron's technology through proactive technical support, regular engagement, and continuous training. Key responsibilities include:

• Provide frontline technical support for Baron software and systems, diagnosing and resolving client issues via phone, email, and remote access tools
• Create and maintain technical documentation, support resources, and FAQs to assist users in troubleshooting and learning
• Escalate complex issues to internal engineering or development teams while maintaining ownership of client communication
• Participate in software/data testing and QA to ensure product reliability and client readiness
• Participate in remote training webinars as well as on-site client training (travel, both domestic and international, may be required)
• Maintain clear and accurate records of client interactions, issue resolution steps, and support outcomes
• Contribute to the continuous improvement of client support strategies and internal procedures
• Remain available to support clients in a 24/7 operational environment; some evening, weekend, or emergency availability may be required

This position works closely with Client Experience leadership to fulfill our mission of customer satisfaction and loyalty.

Required Skills/Abilities:

• Strong verbal and written communication skills, including the ability to clearly explain technical information to non-technical users
• Confident public speaking and presentation skills for training and webinars
• Proven customer service skills, especially in high-pressure or time-sensitive situations
• Excellent troubleshooting and problem-solving capabilities
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Strong organizational skills and attention to detail
• Proficient with Microsoft Office Suite; experience with remote support tools and ticketing systems is a plus
• Comfort working both independently and collaboratively across departments

Education and Experience:

• Bachelor of Science in Meteorology (required)
• Experience with Weather Display Technology is a plus
• Project management experience or client relationship management is a plus