Job Title: Client Success Principal – AI & Analytics Transformation (Life Sciences)
Location: New York City, NY (Hybrid – Client-facing with travel across East Coast life sciences hubs, Multiple locations possible though based on client demand, including New York City, New Jersey, Boston, and Maryland
Industry: AI Consulting / Healthcare & Life Sciences
Overview: A global AI and analytics consulting organisation is looking to appoint a Client Success Principal to lead strategic client partnerships and enterprise AI transformation programmes within the Life Sciences sector.
The organisation is an AI-first company with more than two decades of experience applying advanced analytics and artificial intelligence to enterprise decision-making across global industries. It works with major Fortune 500 organisations and global pharmaceutical companies to deploy production-grade AI solutions at scale.
This role will sit at the centre of senior client relationships, owning large pharmaceutical accounts while delivering complex AI and analytics programmes across commercial, R&D, supply chain, and enterprise transformation initiatives.
The position is highly client-facing and requires regular onsite engagement with senior stakeholders across the U.S. East Coast life sciences corridor.
Compensation:
- Base salary: USD 200,000 – 280,000
- 25% performance-based variable bonus on top of base salary
- Comprehensive benefits package including health, dental, vision, life insurance, and disability coverage
- 401(k) retirement plan eligibility after 30 days
- Flexible PTO policy and paid company holidays
- Parental leave benefits
Key Responsibilities:
Client Leadership & Strategic Account Ownership
- Own and grow major pharmaceutical client accounts within complex enterprise environments
- Serve as the primary senior client contact and trusted advisor to executive stakeholders
- Develop strategic account plans aligned with client transformation priorities
- Lead executive governance structures, including quarterly business reviews and programme steering committees
Revenue Growth & Commercial Expansion:
- Drive growth across large life sciences accounts, expanding multi-million-dollar consulting relationships
- Identify and convert new AI and analytics opportunities within existing client engagements
- Lead proposals, presentations, and commercial discussions for new programmes
- Align AI and analytics capabilities with measurable business outcomes for pharmaceutical clients
AI Transformation Programme Delivery:
- Lead enterprise AI and analytics transformation programmes across multiple workstreams
- Oversee initiatives such as
- Commercial analytics transformation
- Next-best-action and decision intelligence platforms
- Omnichannel analytics and customer engagement models
- Patient services and healthcare data platforms
- AI-enabled field force optimisation tools
- Partner with cross-functional teams, including data science, AI engineering, cloud engineering, and analytics delivery teams
- Ensure programme stability, delivery quality, and strong client satisfaction
Executive Stakeholder Engagement:
- Engage senior client decision makers, including CIOs, SVPs, VPs, and enterprise leaders
- Navigate complex stakeholder environments across multiple business functions
- Lead strategic discussions around AI adoption, enterprise transformation, and analytics strategy
Practice & Team Leadership:
- Lead and influence cross-functional teams in a matrix delivery environment
- Provide coaching and direction to programme teams and delivery leadership
- Contribute to the growth and maturity of the healthcare and life sciences practice
- Support a culture of ownership, accountability, and high-performance consulting delivery
Candidate Profile:
- 15+ years of experience within the Life Sciences, Pharmaceutical, or Healthcare industry
- 10+ years of consulting experience in analytics, AI transformation, or strategy consulting
- 10+ years delivering AI, analytics, or enterprise data transformation programmes
- Strong track record managing strategic Fortune 500 life sciences accounts
- Proven experience driving large consulting engagements and revenue growth ($10M+ programmes)
- Experience engaging executive stakeholders, including CIO, SVP, and C-suite leaders
- Strong understanding of enterprise AI ecosystems and cloud platforms (AWS, Azure, or GCP)
- Excellent executive communication and stakeholder management skills
- Comfortable operating in fast-moving enterprise consulting environments
Eligibility Requirements:
- U.S. Citizen or Green Card holder
Nice to Have:
- Experience with GenAI or advanced analytics solutions within pharmaceutical environments
- Background from leading consulting firms such as McKinsey, Bain, BCG or specialist analytics consultancies
- Experience managing globally distributed delivery teams
- Exposure to modern cloud data platforms and AI engineering ecosystems
Interview Process:
- Initial screening conversation
- Senior leadership interview
- Practice leadership discussion
- Final executive interview
Equal Opportunity Employer:
We value diversity and are committed to creating an inclusive workplace. Applicants from all backgrounds are encouraged to apply.
Contact: Elvis Eckardt