Client Success Specialist (Remote)

Client Success Specialist (Remote)
SALARY: $55,000-$65,000
Must reside in the Midwest

Make a Difference in Adult Education—One Client at a Time

At Aztec Software, we are a trusted leader in adult education and workforce development solutions. Our mission is simple: educate, empower, and elevate adult learners for a better tomorrow. We have helped adult learners build foundational, academic, workforce, and life skills through innovative learning technology and evidence-based instructional solutions.

If you're passionate about education, client relationships, and helping programs achieve meaningful outcomes, we'd love to hear from you.

Position Summary

The Client Success Specialist serves as a trusted partner to adult education, workforce development, and corrections-based programs using Aztec's learning solutions. In this highly collaborative, client-facing role, you will guide new clients through implementation, drive product adoption, deliver training, and build long-term relationships that support client success, retention, and growth.

This role is ideal for someone who combines strong relationship-building skills with a passion for education, training, and helping organizations achieve measurable results.

What You'll Do

Client Onboarding & Implementation

• Lead onboarding and implementation for new and expanding clients.
• Guide clients through product setup, rollout, and adoption strategies.
• Provide onboarding resources aligned to program goals, funding requirements, and instructional models.
• Support clients in achieving successful early adoption and long-term engagement.

Client Success & Adoption

• Monitor product usage, engagement, and implementation progress.
• Proactively connect with clients to maximize utilization and instructional impact.
• Identify adoption challenges and provide targeted recommendations and support.

Relationship Management

• Build trusted relationships with educators, administrators, and program leaders.
• Serve as a client advocate by communicating feedback and trends across internal teams.
• Facilitate ongoing conversations that strengthen client satisfaction and long-term success.

Training & Professional Development

• Deliver engaging virtual and in-person product training sessions.
• Support clients using a variety of instructional and technology-enhanced learning models.
• Share industry best practices that improve implementation effectiveness and learner outcomes.

Growth & Expansion Support

• Identify opportunities for account expansion, cross-sell, referrals, and success stories.
• Collaborate with Sales and Partnership teams by providing client insights and warm introductions.
• Document client interactions, opportunities, and outcomes within the company CRM.

Ongoing Support

• Respond to client questions and provide basic product support.
• Coordinate with internal teams to deliver an exceptional client experience.
• Manage multiple client relationships while maintaining accuracy, responsiveness, and attention to detail.

What You'll Bring

Required Qualifications

• Minimum of 2 years of experience in adult education, workforce development, customer success, training, or a related field.
• Experience working with educators, administrators, or publicly funded programs.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Comfort delivering presentations and training via virtual meeting platforms.
• Proficiency with Microsoft Office and the ability to quickly learn new technologies.

Preferred Qualifications

• Bachelor's degree.
• Experience with CRM systems and client engagement platforms.
• Familiarity with adult education, workforce development, corrections education, or educational technology solutions.

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full Time

Work Location: Remote

Travel: During peak conference season, travel can be up to 60%. During non-peak conference season, travel can be up to 30%

Equal Opportunity Employer

Aztec is a proud equal opportunity employer