Client Support Analyst (Part-Time, 20 Hours/Week)

The Client Support Analyst is responsible for the fulfillment of customer request via multiply delivery channels (retail banking centers, call center, and Online) and supporting Retail and CCU operations while maintaining operational efficiency to ensure compliance with audit and regulatory requirements. The individual is responsible for maintaining and supporting the cash needs of the bank and monitoring various reports to ensure timely entries and reconciliations are performed.

Responsibilities include:

• Working with various vendors in support of systems and applications used by Retail and Call Center
• Supports the fulfillment of customer request
• Evaluates and directs banking centers/call center staff and/or management to find solutions for escalated issues
• Develops and maintains policies and procedures for Retail/CCU that support audit and regulatory requirements
• Manages cash for the bank including banking centers, ATM/ITMs, and the banks Centralized vaults
• Requires work on physical bank premises

Qualifications:

• High School diploma or GED
• 1 year banking experience

Skills:

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be competent in all basic math functions and able to carry out written instructions.
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.