Client Support - Associate

Now Hiring: Client Support Associate (IT Support)
Onsite – Cookeville, TN
$29/hour 
Contract-to-Hire Opportunity-W2

We’re hiring a hands-on IT Support professional to support enterprise users across corporate offices and distribution environments. This is a great opportunity for someone who enjoys troubleshooting, working directly with end users, and managing IT equipment lifecycle.

What You’ll Do:

• Provide frontline technical support for enterprise systems and applications
• Troubleshoot hardware, software, mobile devices, and peripherals
• Install, configure, and support Windows operating systems (Windows 7+)
• Support A/V, conferencing, and onsite meeting technology
• Handle onboarding/offboarding (imaging new devices, access setup, equipment)
• Manage IT assets, scanners, and inventory
• Partner with operations teams and vendors for support and repairs

Required Experience:

• 5+ years of IT support experience 
• Active Directory (access management & password resets)
• Windows desktop support & PC hardware troubleshooting
• Imaging and deploying new devices
• Support for desktops, peripherals, and scanners
• Microsoft Office / MS supportTechnical Skills:
• Basic networking (router troubleshooting, VPN support)
• Experience working with firewalls
• Cisco networking exposure
• ERP systems (nice to have)
• Salesforce experience (plus)

? What We’re Looking For:

• Strong customer service and communication skills
• Ability to manage multiple tickets and priorities
• Team player with strong documentation and accountability

Schedule:

• M–F, 8 AM – 5 PM initially
• Adjusts after ~45 days, Tuesday & Thursday 10am-7pm