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Client Support Associate

Aculabs
  • East Brunswick, New Jersey
    4 days ago

    Job Description

    Job Summary
    Aculabs is seeking a motivated and detail-oriented individual to join our team as a Client Support Associate in East Brunswick, New Jersey. In this role, you will serve as a primary point of contact for clients, ensuring exceptional service by addressing concerns promptly and effectively. You will also perform general clerical duties to support daily operations.

    About the Company
    Aculabs is a leading provider of laboratory services to long-term care facilities across the Mid-Atlantic region. Family-owned and operated since 1972, we take pride in delivering quality service and building lasting client relationships. If you’re ready to bring your skills and dedication to our team, we’d love to hear from you!

    Schedule

    Monday to Friday 7:00 am - 3:30 pm

    Responsibilities:

    • Greet and assist visitors as required
    • Answers phone calls in a timely and professional manner
    • Investigates and resolves client questions concerns
    • Document client interactions within our CRM system
    • Develop strong knowledge of our Dispatch System to resolve client inquiries

    Requirements:

    • Strong organizational skills and ability to multitask
    • Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail) and Microsoft Suite
    • Ability to work independently and as part of a team
    • Excellent verbal and written communication skills
    • High School Diploma or equivalent
    • Experience as a telephone operator and/or customer service representative (Preferred)

    Benefits:

    • Health insurance
    • Paid time off
    • Retirement benefits 

    Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    Numbers & Facts

    LocationEast Brunswick, New Jersey
    Websiteaculabs.com

    Skills

    • Administrative Skillsunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Google Appsunmatched
    • High School Diplomaunmatched
    • Long-Term Careunmatched
    • Microsoft Product Familyunmatched
    • Multitaskingunmatched
    • Operational Supportunmatched
    • Operationsunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Resolve Customer Issuesunmatched
    • Service Deliveryunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Writing Skillsunmatched

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