Client Support - Associate

Kforce Inc.

El Segundo, CA

JOB DETAILS
SALARY
$27–$37
SKILLS
Banking Services, Brokerage, Business Operations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Financial Services, Follow Through, Legal, Microsoft Office, Multitasking, Problem Solving Skills, Record Keeping, Short Messaging Service (SMS), Team Player, Training/Teaching
LOCATION
El Segundo, CA
POSTED
1 day ago
A client with Kforce is seeking a Client Support - Associate to join their team in El Segundo, CA. This is a unique opportunity to join our team to deliver world class customer service to our clients and maintain their loyalty to our industry-leading business platform. Duties:
  • Quickly and thoughtfully handle complex and escalated issues from representatives and customers
  • Provide high quality support to our clients in all aspects of their business including brokerage operations, advisory accounts, transfers, direct business, etc.
  • Provide support to our clients with the navigation while using various systems associated with the broker-dealer
  • Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule
  • Utilize the CRM (Client Relationship Management) tool to accurately record each call
  • Work independently within the team to assist callers without requiring outside help
  • Participate in off-phone projects as required
  • Provide training support both internally and externally
  • Show an understanding of the financial services industry and our role in it
  • Complete other duties as assigned

Requirements:

  • 3+ years of proficiency with Microsoft Office
  • 2+ years of Banking or Financial Services experience
  • 2+ years of customer focused experience
  • Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
  • Passion for providing a world class customer service experience to clients
Our top performers share the following traits:
  • Customer service champion; Willing to go the extra mile to meet our clients' needs
  • Flexible and adaptable to change
  • Courteous and empathetic to client concerns
  • Superior listening skills
  • Positive role model to colleagues
  • Highly responsive to coaching and training
  • Independent; Able to work and resolve complex issues with minimal guidance
  • Ability to learn quickly and multi-task effectively in a fast-paced environment
  • Team player attitude
  • Energetic and results-oriented

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/