Client Support - Associate

Job: Client Support - Associate
LOCALS only
Pay: $30/hr (W2 only)
Location: Everett, WA 98203
Employment Type: Full Time – 3-month contract to Hire

Work Schedule

• Initial: Monday–Friday, 8:00 AM – 5:00 PM
• After ~45 days:
  • Monday, Wednesday, Friday: 8:00 AM – 5:00 PM
  • Tuesday & Thursday: 10:00 AM – 7:00 PM

Seeking local candidates within commuting distance of Everett, WA.

Description

This onsite role supports US Foods as a Client Support Associate (IT Specialist) providing frontline technical support across corporate and distribution center environments. This is a Tier 1–Tier 2 support role, targeting hands-on IT support professionals (avoid senior/overqualified candidates).

Job Summary

• Provide frontline IT support across hardware, software, and enterprise systems
• Troubleshoot and resolve day-to-day technical issues
• Support onboarding, device setup, and employee support
• Act as a customer-facing IT resource onsite

Responsibilities

• Handle Tier 1–Tier 2 support tickets (password resets, access, device issues)
• Manage Active Directory (access + password management)
• Image and deploy new laptops/desktops
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Support ERP systems and internal applications
• Assist with network troubleshooting (routers, VPNs, connectivity)
• Work with firewalls and basic network/security troubleshooting
• Support Windows operating systems (Windows 7+) and Microsoft tools
• Assist with onboarding/offboarding and equipment setup
• Support warehouse/distribution technology needs when required

Required Experience

• 3–5 years of IT support (Tier 1–Tier 2 only)
• Strong experience with:
  • Active Directory (access + password management)
  • PC imaging and device deployment
  • Hardware troubleshooting (laptops, desktops, scanners, printers)
  • Windows OS support (Windows 7+)
• Experience with ERP systems (plus)
• Basic networking experience:
  • Routers, VPN troubleshooting
  • Exposure to firewalls
• Familiarity with Cisco networking environments
• Strong customer service and communication skills

Preferred Experience

• Salesforce support
• Distribution center or warehouse IT support experience
• Networking fundamentals (LAN/WAN, TCP/IP)

Education & Certifications

• Not required
• CompTIA A+, Microsoft certifications are a plus

Additional Details

• Onsite: Yes (Everett, WA)
• Interview Process: 2–3 rounds (Teams)