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Client Support - Associate

Epitec, Inc

Fife, WA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Android, Audiovisual, Consulting, Cross-Functional, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Desktop Virtualization, Distribution Operations, Distribution Services, Distribution Warehousing, Equipment Maintenance/Repair, Hardware Administration, Hardware Configuration Management, Hardware Installation, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Inventory Management, Knowledge Base, Laptop PC, Local Area Network (LAN), Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Desktop, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Multitasking, On Site Support, Onboarding, Operational Support, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Records Management, Service Level Agreement (SLA), Standard Operating Procedures (SOP), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, Testing, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Wireless LAN, Writing Skills, iOS
LOCATION
Fife, WA
POSTED
2 days ago

EPITEC
IT Support Specialist / Client Support Associate
Fife, WA (Onsite)
$29/hr W2
? Full-Time Contract-to-Hire Opportunity

Epitec is seeking an experienced IT Support Specialist / Client Support Associate to join a leading foodservice organization in Fife, WA. This is a hands-on, onsite role supporting corporate office and distribution center environments. The ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues independently.

Key Responsibilities:

  • Resolve incidents and service requests using ITSM/ticketing systems while meeting SLAs
  • Install, configure, maintain, and troubleshoot Windows desktops, laptops, peripherals, and software
  • Provide support for mobile devices (iOS and Android)
  • Support audio/visual equipment and conferencing systems
  • Assist with employee onboarding, offboarding, deployments, and equipment refreshes
  • Maintain IT asset inventory and lifecycle management records
  • Coordinate with vendors for equipment repairs and maintenance
  • Create and update technical documentation, SOPs, and knowledge base articles
  • Support distribution center operations, including printer maintenance and equipment troubleshooting
  • Provide exceptional customer service while maintaining ownership of tickets through resolution

Must-Have Technical Skills

  1. Windows desktop configuration, deployment, and troubleshooting
  2. PC hardware installation, configuration, and repair
  3. Desktop and peripheral troubleshooting
  4. Mobile device support (iOS/Android)
  5. Microsoft Office support
  6. Experience working in ITSM/ticketing environments

Preferred Skills

  • Networking fundamentals (WLAN, LAN, TCP/IP, VLANs, routing)
  • Experience with VPN, VDI, endpoint management, or security tools
  • Active Directory administration
  • Windows Server environments
  • Experience supporting warehouse or distribution center environments
  • CompTIA A+, Microsoft certifications, or similar certifications (preferred, not required)

Required Experience

  1. 5+ years of hands-on experience supporting enterprise IT environments
  2. Enterprise desktop and hardware support
  3. Audio/visual and conferencing support
  4. Mobile device support
  5. Strong documentation and organizational skills
  6. Ability to work independently and manage multiple priorities

Soft Skills

  1. Strong customer service mindset
  2. Excellent verbal and written communication
  3. Ability to manage competing priorities
  4. Team-player who collaborates effectively with cross-functional teams and vendors
  5. Accountable and proactive problem solver
  6. Strong documentation and organizational skills

Schedule:

 Monday-Friday
• First 45 days: 8:00 AM - 5:00 PM
• After 45 days:

  • Mon/Wed/Fri: 8:00 AM - 5:00 PM
  • Tue/Thu: 10:00 AM - 7:00 PM

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#INDEPI
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About the Company

E

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Professional Development, 401K, Employee Referral Program, Life Insurance
FOUNDED
1978
WEBSITE
https://epitec.com/

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