Fife, WA (Onsite)
$29.00/hr
Full-Time Contract | 40 Hours/Week
Contract-to-Hire Opportunity
About the Role
Our client is seeking an experienced IT Specialist to provide frontline technical support for corporate infrastructure and enterprise applications. This is a hands-on, onsite role supporting both corporate office and distribution center environments. The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and experience supporting enterprise users in fast-paced operational settings.
This position offers the opportunity to contribute to critical business operations while gaining exposure to a large enterprise environment, with potential for conversion to a full-time US Foods employee based on business needs and performance.
What You'll Do
- Troubleshoot and resolve IT incidents and service requests using ITSM/ticketing systems
- Install, configure, maintain, and support Windows-based hardware and software
- Provide desktop, laptop, mobile device, and peripheral support
- Support audio/visual equipment and conferencing technologies
- Assist with employee onboarding, offboarding, equipment deployment, and refresh projects
- Maintain IT asset inventory and lifecycle documentation
- Coordinate repairs and maintenance with internal teams and external vendors
- Support printer maintenance, equipment repairs, and technical needs within distribution center operations
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Follow change management, security, and IT support best practices
Required Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- Strong experience with:
- Windows desktop deployment, configuration, and troubleshooting
- PC hardware installation, maintenance, and repair
- Desktop and peripheral troubleshooting
- Mobile device support (iOS and Android)
- Microsoft Office applications
- Audio/visual and conferencing technologies
- Experience working in an ITSM/ticketing environment
- Strong customer service and communication skills
- Ability to manage multiple priorities and maintain accurate documentation
- Ability to work independently with minimal supervision
Preferred Qualifications
- Experience supporting distribution center, warehouse, or manufacturing environments
- CompTIA A+, Microsoft Certifications, or equivalent technical certifications
- Knowledge of:
- LAN/WAN networking
- TCP/IP, VLANs, routing, DNS, and DHCP
- Active Directory administration
- Windows Server environments
- VPN, VDI, endpoint management, and security tools
Work Schedule
First 45 Days:
- Monday-Friday
- 8:00 AM - 5:00 PM
After Approximately 45 Days:
- Monday, Wednesday, Friday: 8:00 AM - 5:00 PM
- Tuesday, Thursday: 10:00 AM - 7:00 PM
- One-hour lunch break daily
Additional Details
- Onsite position only
- Occasional overtime may be required based on business needs
- Must be available to work holidays that fall on weekdays
- Local travel is minimal
Contract Information
This position begins as a contractor assignment and is reviewed every 90 days. There is potential for conversion to a full-time US Foods employee; however, conversion is not guaranteed and typically occurs after approximately one year based on business needs, performance, and available openings.
Ideal Backgrounds
Candidates with experience in the following roles are encouraged to apply:
- IT Support Specialist
- Desktop Support Technician
- End User Support Technician
- Help Desk Analyst
- Field Support Technician
- Technical Support Analyst
If you're a customer-focused IT professional who enjoys solving technical challenges and supporting mission-critical operations, we'd love to hear from you.
Apply today!
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