IT Specialist, Contractor
Pay Rate: $28.00 per hour
Position Type: Contract, Temp-to-Perm Opportunity
Work Environment: On-Site, Region-Based Support
Department: Service and Strategy
Schedule: Monday through Friday
Join Our Team as an IT Specialist!
We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user technology, and business applications. This hands-on role supports internal customers across corporate office and distribution center environments, helping ensure technology services remain reliable, secure, and efficient.
The ideal candidate brings 5+ years of hands-on enterprise IT support experience, strong troubleshooting capabilities, excellent customer service skills, and the ability to take ownership of technical issues from initial ticket through resolution.
You will work closely with Operations, IT Shared Services, internal support teams, and approved technology vendors.
This is an excellent opportunity for an experienced IT professional who enjoys a combination of desktop support, hardware and software troubleshooting, IT operations, asset management, and end-user support.
Key Responsibilities
• Analyze, prioritize, troubleshoot, resolve, and document incidents and service requests using approved ITSM tools while meeting established SLAs and customer expectations.
• Provide timely and professional end-user support, maintain ownership of assigned tickets, communicate status updates, and coordinate escalations through resolution.
• Install, configure, maintain, and troubleshoot end-user hardware, software, desktops, laptops, mobile devices, and peripherals.
• Provide on-site and remote technical support in accordance with corporate IT and security standards.
• Support audio/visual equipment, enterprise conferencing systems, and technology needs for meetings.
• Assist with technical deployments, testing, installations, employee training, onboarding and offboarding, and equipment setup.
• Create and maintain SOPs, technical documentation, and knowledge articles.
• Support employee technology lifecycle activities, including equipment deployments, refreshes, transfers, returns, and removals.
• Partner with Distribution Center Operations during peak shipping periods to support printers and other technical equipment, coordinate equipment returns and RMAs, and perform basic repairs.
• Track IT assets, inventory, spare equipment, and stock levels while maintaining accurate records, labeling, and handoff documentation.
• Coordinate repair and maintenance activities with approved vendors and internal stakeholders.
• Follow established change management processes and approved procedures for technology modifications.
• Maintain clean, organized, and safe IT work areas.
• Perform additional duties as assigned.
Minimum Qualifications
• 5+ years of hands-on experience supporting enterprise IT environments.
• Experience with Windows desktop configuration, deployment, and troubleshooting.
• Strong PC hardware installation, configuration, repair, and troubleshooting skills.
• Experience troubleshooting desktops, laptops, and peripheral devices.
• Experience supporting iOS and Android smartphones and tablets.
• Proficiency with Microsoft Office applications.
• Experience supporting enterprise audio/visual and conferencing systems.
• Experience working within an ITSM or ticketing environment, including SLAs, escalation procedures, and knowledge management practices.
• Strong organizational and documentation skills with the ability to manage multiple priorities.
• Excellent customer service and communication skills.
• Ability to effectively collaborate with end users, leadership, HR, Operations, IT Shared Services, and external vendors.
• Ability to work independently with limited supervision.
• Ability to proactively communicate challenges, delays, and barriers while helping identify effective solutions.
• Ability to travel locally within the assigned region as needed.
• Experience supporting distribution center or warehouse environments.
Preferred Qualifications
• CompTIA A+, Microsoft, or related industry certifications.
• Foundational networking knowledge, including WLAN, LAN, TCP/IP, VLANs, and routing.
• Network and endpoint troubleshooting experience.
• Active Directory user administration and basic Organizational Unit, OU, administration experience.
• Familiarity with modern and legacy Windows Server environments.
• Knowledge of core networking services, including DHCP, DNS, and TCP/IP.
• Experience with enterprise endpoint management, security, VPN, or VDI technologies.
Physical Requirements
• Ability to frequently stand, walk, sit, and handle IT equipment.
• Ability to occasionally drive, climb, kneel, bend, reach, twist, stoop, and push or pull equipment.
• Ability to occasionally lift and carry up to 50 pounds.
• Manual dexterity required for typing and operating IT and office equipment.
Work Schedule
The initial schedule: Monday through Friday, 8:00 AM to 5:00 PM
After approximately 45 days, the schedule will transition to:
The schedule includes a one-hour lunch break each day. Candidates must also be available to work holidays that fall on scheduled weekdays when business operations require coverage.
Contract and Conversion Information
If you are an experienced IT support professional who thrives in a hands-on environment, takes ownership of technical issues, and enjoys supporting both end users and business operations, we encourage you to apply!