Client Support Associate-Loveland

PDS Inc, LLC

Loveland, CO

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JOB DETAILS

SALARY

$26–$28 Per Hour

SKILLS

Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, Cross-Functional, Customer Support/Service, Desktop Administration, Desktop PC, Desktop Virtualization, Distribution Services, Distribution Warehousing, Documentation Standards, Endpoint Security, Enterprise Endpoint, Enterprise Protection, Hardware Configuration Management, Hardware Installation, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Knowledge Management, Local Area Network (LAN), Microsoft Active Directory, Microsoft Certifications, Microsoft Windows Desktop, Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, Network Administration/Management, Organizational Skills, PC Hardware, Process Improvement, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Willing to Travel, Wireless LAN

LOCATION

Loveland, CO

POSTED

1 day ago

MINIMUM QUALIFICATIONS
5+ years of hands-on experience supporting enterprise IT environments
Demonstrated experience with:
Windows desktop configuration, deployment, and troubleshooting
PC hardware installation, configuration, and repair
Desktop and peripheral troubleshooting
Mobile devices (iOS, Android smartphones and tablets)
Microsoft Office applications
Audio/visual support for enterprise conferencing systems
Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
Ability to work independently with limited supervision
Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change
Ability to travel locally within the assigned region as needed
Experience supporting distribution center or warehouse environments.

PREFERRED QUALIFICATIONS
Industry certifications such as CompTIA A+ or Microsoft certifications
Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing)
Network and endpoint troubleshooting experience
Active Directory user and basic OU administration
Windows server environments (modern and legacy)
Core networking services (DHCP, DNS, TCP/IP)
Experience with enterprise endpoint, security, VPN, or VDI tools

Compensation: $26-28 hourly DOE
We look forward to reviewing your application. We encourage everyone to apply - even if every box isnt checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.

About the Company

PDS Inc, LLC

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