MINIMUM QUALIFICATIONS
5+ years of hands-on experience supporting enterprise IT environments
Demonstrated experience with:
Windows desktop configuration, deployment, and troubleshooting
PC hardware installation, configuration, and repair
Desktop and peripheral troubleshooting
Mobile devices (iOS, Android smartphones and tablets)
Microsoft Office applications
Audio/visual support for enterprise conferencing systems
Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
Ability to work independently with limited supervision
Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change
Ability to travel locally within the assigned region as needed
Experience supporting distribution center or warehouse environments.
PREFERRED QUALIFICATIONS
Industry certifications such as CompTIA A+ or Microsoft certifications
Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing)
Network and endpoint troubleshooting experience
Active Directory user and basic OU administration
Windows server environments (modern and legacy)
Core networking services (DHCP, DNS, TCP/IP)
Experience with enterprise endpoint, security, VPN, or VDI tools
Compensation: $26-28 hourly DOE
We look forward to reviewing your application. We encourage everyone to apply - even if every box isnt checked for what you are looking for or what is required.
PDSINC, LLC is an Equal Opportunity Employer.