Our client, Life Safety Engineered Systems, is a proud, family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in delivering dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. Our client's mission is simple yet vital: to protect people and property with excellence, professionalism, and genuine care.
Position Overview: Client Support Coordinator
The Client Support Coordinator is a key member of our operations team, ensuring smooth service delivery by managing work orders, maintaining accurate service records, and providing prompt, professional support to both clients and affiliates. This role requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities
- Receive and accurately enter client work orders using internal systems
- Review service quotes from affiliates for accuracy and proper pricing
- Provide outstanding support to internal departments, external clients, and service affiliates
- Access, review, and manage service data for reporting and client updates
- Address scheduling-related inquiries and escalate complex issues to Account Managers
- Build strong working relationships with clients and affiliates through phone and email communication
- Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
- Follow all company policies, procedures, and industry compliance standards
- Participate in the after-hours on-call rotation (approximately once every 3.5 months)
Qualifications & Skills
- High school diploma or GED
- Strong verbal and written communication abilities
- Comfortable handling a high volume of calls while managing multiple tasks
- Ability to prioritize effectively and meet deadlines in a dynamic environment
- Flexible, self-motivated, and open to feedback
- Proficient in email communication with a clear, professional tone
- Exceptional attention to detail and commitment to accuracy
- Independent problem-solving skills and strong organizational habits
- Basic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plus
- Dependable, professional, and able to maintain confidentiality at all times
Benefits:
- 401(k) with company match
- Health, dental, and vision insurance
- Paid Time Off (PTO)
401(k)
Ability to Commute and Work Full Time in Person: