Client Support Coordinator

Nurse Galinas Caregiving of NJ

Hackensack, NJ

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JOB DETAILS

SKILLS

Administrative Skills, Background Investigation, Brochures, Calendar Management, Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, File Maintenance, Follow Through, Healthcare, Home Care, Leadership, Metrics, Microsoft Office, Multitasking, Nursing, Nursing Management, Operational Support, Operations, Organizational Skills, Performance Metrics, Records Management, Reporting Skills, Schedule Development, Systems Administration/Management, Telephone Skills, Time Management, Training/Teaching, Writing Skills

LOCATION

Hackensack, NJ

POSTED

30+ days ago

Benefits:

401(k)
401(k) matching
Flexible schedule
Training & development

Client Support Coordinator (Hackensack NJ)

Healthcare

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compensation: tbd
employment type: full-time
experience level: entry level
job title: Client Support Coordinator
NURSE GALINA’S CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB
DESCRIPTION

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Job Description: Client Support Coordinator (CSC)
Reports To: Integrated Care Nurse Navigator, Client Success Specialist, Nurse Manager, and
CEO
Works Alongside: Scheduling Team, HR Team, Client Experience Specialist, Field Staff
Location: Office-based, with limited remote or after-hours coordination as assigned

Position Summary
The Client Support Coordinator (CSC) is the front-line anchor of Nurse Galina’s Caregiving
of New Jersey (NGCNJ).
This person ensures that the office runs smoothly, communications stay clear, and every
visitor, family member, or caregiver is greeted with warmth and professionalism.
In addition to keeping daily operations organized and efficient, the CSC provides light HR and
operational support and serves as the after-hours coordinator one week each month —
helping ensure continuity of care, staff coverage, and prompt response to urgent calls.
This position is ideal for someone who is highly organized, dependable, calm under pressure,
and passionate about helping people.

Primary Responsibilities
1. Office Operations & Front Desk Coordination (Core Function)
Open and close the office daily as assigned, ensuring a professional, welcoming, and
orderly environment.
Answer and route phone calls promptly with warmth and accuracy.
Greet all visitors, caregivers, and clients with courtesy and professionalism.
Maintain daily office flow — oversee supplies, equipment, mail, and general cleanliness.
Manage incoming calls, messages, and emails, ensuring timely follow-up by the
appropriate staff member.
Support leadership in scheduling interviews, meetings, and orientations.
Maintain office calendars, contact lists, and administrative records.
Prepare new client and caregiver folders, packets, and forms for leadership.

2. HR & Operations Support

NURSE GALINA’S CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB
DESCRIPTION

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Assist HR with onboarding tasks such as scheduling interviews, collecting forms, and
maintaining personnel files.
Track expiration dates for caregiver credentials, background checks, and certifications.
Support payroll preparation by verifying time sheets and attendance logs.
Help prepare employee recognition items and Caring Together, Growing Together
program materials
Help to report and confirm schedules
Serve as an emergency companion in the field
Maintain confidentiality of employee and client information at all times.
Support the coordination of caregiver orientation and training sessions.

3. After-Hours Coordination (Rotating One Week Per Month)
Serve as the after-hours coordinator one week each month.
Weekdays: 5:00 PM – 8:30 AM
Weekends: 24-hour coverage Saturday & Sunday
Answer incoming calls and respond to client or caregiver emergencies with calm
professionalism.
Notify leadership and appropriate staff of any incidents or schedule changes.
Log all after-hours activities and communications accurately for review on the next
business day.
Coordinate last-minute staffing or care schedule adjustments as directed.

4. Daily & Weekly Activities
Maintain an organized and fully stocked office (forms, supplies, brochures, PPE, etc.).
Review phone logs, emails and voicemails each morning to ensure no calls are missed.
Check the communication board and update postings for staff awareness.
Prepare weekly reports of office activity, calls, and HR support actions.
Provide administrative assistance for client intakes, updates, or documentation requests.

5. Key Performance Indicators (KPIs)

NURSE GALINA’S CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB
DESCRIPTION

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Domain Key Metric Target
Office Readiness Office opened, stocked, and operational by 9:00
AM 100%
Communication Phone calls answered or returned within 5 minutes 100%
HR Support Employee records updated and accurate 100%
After-Hours
Coordination Calls documented and resolved 100%
Positive

6. Qualifications
Experience:
Minimum 2 years in office administration, receptionist, or client service role (healthcare
or home care preferred).
Experience handling phones, multitasking, and managing office systems.
Skills:
Excellent organizational and communication skills.
Proficiency with Microsoft Office and scheduling software (AxisCare or similar
preferred).
Professional phone etiquette and strong written communication.
Calm demeanor, strong follow-through, and attention to detail.
Requirements:
Ability to work rotating after-hours weeks.
Must pass background check and drug screening.

7. Core Values: ICARE

NURSE GALINA’S CAREGIVING of NJ: CLIENT SUPPORT COORDINATOR JOB
DESCRIPTION

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Every action at Nurse Galina’s Caregiving is guided by ICARE:
I – Integrity & Innovation: Honesty and continuous improvement.
C – Compassion & Competence: Deep care paired with mastery of skills.
A – Accountability & Advocacy: Ownership and standing up for clients and team.
R – Respect & Reliability: Dignity and dependability.
E – Excellence & Engagement: Pursuing top-tier outcomes through teamwork.

The Value of Your Role
As the Client Support Coordinator, you are the heartbeat of the agency.
Your calm creates safety, your organization creates stability, and your kindness creates loyalty
Every call you answer and every visitor you greet is part of someone’s peace of mind — and you
make that possible.

Physical Requirements
Ability to sit or stand for extended periods.
Manual dexterity for frequent computer use.
Light lifting (up to 25 pounds).
OSHA Category 2 (limited exposure to clinical settings)

About the Company

Nurse Galinas Caregiving of NJ

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