Client Support Coordinator

Client Support Coordinator

Northwest Houston | Direct Hire | Full-Time | 100% In Office

Salary: 45K-50K 

We are partnering with an established Houston-area organization that is seeking a Client Support Coordinator to provide customer account support, order processing, and administrative assistance. This position is ideal for someone who enjoys helping customers, managing multiple priorities, and working closely with internal departments to ensure a positive customer experience. 

Please Note: This is not a call center or retail customer service position. We are seeking candidates with experience supporting customer accounts, processing orders, coordinating requests, and working in a professional office environment. 

Benefits & Perks

• Direct hire opportunity
• Monday-Friday, 8:00 AM-5:00 PM
• Excellent benefits package
• 10% 401(k) match after six months
• Pet-friendly office environment
• Stable company with a strong team culture 

Position Overview

The Client Support Coordinator serves as a key point of contact for customer account support and order-related activities. This individual will assist customers, process transactions, coordinate with internal departments, and ensure requests are handled accurately and efficiently from start to finish. 

Key Responsibilities

• Process customer orders, exchanges, returns, and related requests
• Respond to customer inquiries regarding orders, pricing, product information, availability, shipping status, and account-related questions
• Maintain accurate customer and transaction records
• Coordinate with multiple departments to ensure timely resolution of customer requests
• Obtain purchase order numbers and payment information as needed
• Verify and update customer account information
• Track customer requests through completion and provide follow-up as needed
• Support front office and administrative functions assigned

Qualifications

• Previous experience in client support, customer account management, order processing, inside sales support, administrative support, or a similar office-based role
• Strong attention to detail and ability to manage multiple priorities
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Proficiency with Microsoft Office and the ability to learn new software systems quickly
• Positive attitude, strong work ethic, and willingness to assist others

Preferred Backgrounds

• Customer account support
• Order processing or order management
• Inside sales support
• Administrative support
• Business-to-business customer service
• Account coordination

Education

• High school diploma or equivalent required
• Bachelor's degree or equivalent work experience preferred 

What We're Looking For
We're looking for someone who is dependable, organized, customer-focused, and takes pride in providing exceptional support while helping keep day-to-day operations running smoothly.

HOUNW35
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