Client Support Desk

Client Support Desk
Pay Rate: $23.00/hour
Schedule: Monday–Friday 8:00 AM–4:30 PM 
Location: Tempe: Onsite until clearance is completed, then transition to remote
Temp to Hire

Position Overview

The Client Support Desk serves as a centralized point of contact for routine client operational support requests. This position is responsible for receiving, reviewing, triaging, coordinating, tracking, and completing requests while ensuring they are routed to the appropriate internal teams when needed.

Key Responsibilities

• Review incoming requests, gather missing information, and determine next steps.
• Track requests through completion and provide timely follow-up.
• Perform case lookups, record research, documentation, and status verification.
• Triage camera and application-related issues and coordinate resolution.
• Handle user access, password, and login-related requests.
• Coordinate new-user training.
• Assist with standard and ad hoc reporting/data requests.
• Maintain accurate records and follow established procedures and escalation protocols.
• Identify recurring issues and opportunities to improve processes.
• Communicate professionally with clients and internal teams.

Ideal Candidate

• Strong customer/client service skills
• Excellent written and verbal communication
• Highly organized with strong follow-up skills
• Able to manage multiple requests and competing priorities
• Strong attention to detail and documentation
• Good problem-solving and analytical skills
• Comfortable working across multiple departments and systems
• Able to handle sensitive information appropriately
• Takes ownership and accountability for assigned requests

Requirements

• Drug and Background screening
• Fingerprints 
• Reliable transportation
• High School Diploma or equivalent
• Strong computer skills and ability to learn multiple systems
• Ability to work independently and manage multiple priorities
• Strong written and verbal communication skills
• Must be able to successfully complete required background/clearance processes

Benefits (Employee Contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.