Sign upLog in
See more jobs

Client Support Representative

Global TekMed Companies (GTM)
  • Chula Vista, California
    30+ days ago

    Job Description

    COMPANY OVERVIEW:
    Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.
     
    POSITION OVERVIEW:
    The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management’s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams (“Company Instant Message Software”) and check & reply to emails. The candidate must follow the Company's Standard Operating Procedures (“SOP”) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.
     
    SUPERVISORY RESPONSIBILITIES:
    None
     
    ESSENTIAL DUTIES & RESPONSIBILITIES:
    • Answer and respond to inbound and outbound customer service calls and emails.
    • Conduct file audits to ensure accuracy and completeness of the records/documents.
    • Download/upload documents to the CRM platform.
    • Respond quickly and efficiently to third-party contractors.
    • Review and Organize Medical Records 
    • Other administrative duties as assigned.
    KNOWLEDGE, SKILLS, & ABILITIES:
    • Possess visual capability and digital dexterity to operate a computer and other standard office equipment.
    • Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.
    • Communicate clearly and effectively in person and in writing.
    • Digital dexterity to assemble, retrieve and replace files.
    • Communicate by telephone.
    • Endure prolonged periods of sitting.
    • Speak clearly and articulate messages.
    EDUCATION & EXPERIENCE:
    • 1+ year(s) of experience in customer service, administrative support, or related field.
    • Excellent communication and organizational skills
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
    • Knowledge of CRM software is a plus.
    • Ability to multitask and manage multiple priorities in a fast-paced environment.
    • Detail-oriented and proofreading skills.
    • Excellent phone etiquette
    • Able to work independently and meet deadlines. 
    • Ability to sit at a computer for prolonged periods of time. 
    • Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods. 
    • Must be adaptable and willing to take constructive criticism. 
    PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
    • Prolonged periods of standing or sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.
    BENEFITS:
    • 401(k) Plan
    • Medical Insurance
    • Paid Holidays
    • Paid Time off
    We are an Equal Opportunity Employer
    Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
     
     
     

    Numbers & Facts

    LocationChula Vista, California
    Websitehttps://www.globaltekmed.com/careers

    Skills

    • Administrative Skillsunmatched
    • Auditingunmatched
    • Best Practicesunmatched
    • Communication Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationship Management (CRM) Systemsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • File Auditsunmatched
    • Hyperion Pillarunmatched
    • Laptop PCunmatched
    • Medical Recordsunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft PowerPointunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Wordunmatched
    • Multitaskingunmatched
    • Office Equipmentunmatched
    • Organizational Skillsunmatched
    • Proofreadingunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Time Managementunmatched
    • Typingunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder