Client Support Representative

About Us: NRA Group, LLC is a non-banking financial company that has been successfully providing extended business office, payment processing, revenue recovery services and credit bureau reporting to America's leading companies for over thirty years. Our organization provides our clients with top quality results, experienced leadership and advanced technologies. Our services enhance clients' operating performance through improvements in cash flow, reduced operating expenses and increased profitability.

Why choose NRA Group, LLC?: Here at NRA Group LLC, we strive to promote a culture of respect and belonging. We believe that every person has worth as an individual and that every interaction should be conducted with dignity and respect. NRA Group LLC is an equal opportunity employer, and we do not discriminate on the basis of race, gender, age, national origin, religion, physical or mental disabilities, marital status, sexual orientation or any other unlawful basis.

Job Responsibilities/Requirements:

• Monitor client complaints and ensure the implementation of any resolutions necessary for continued 100% client satisfaction
• Ability to interact with other departments in a professional and courteous manner
• Sorting, counting and processing daily mail
• Electronic filing and retrieval of documents
• Communicate with clients via phone and email
• Management of the lobby phone
• Maintaining and updating consumer records
• Navigating between multiple databases quickly and accurately
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Any other duties assigned by applicable manager, director, CAO and/or CEO
• Above all, 100% client satisfaction

Schedule:

• Monday- Friday
• No Weekends
• Dayshift
• In office presence, NO remote work
• Full time (40 hours per week)

Education/Experience

• High School Diploma or High School Equivalent
• Associate's Degree Preferred
• Minimum 5 years experience with customer service is required
• Minimum 2 years experience with Excel

Ability to commute:

Harrisburg, PA 17111: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

We strive to maintain a "true client-centered" approach
where we will continue to focus on our goal of building
strong relationships - one client at a time.