Benefits:
Health insurance
Paid time off
Vision insurance
Wellness resources
401(k)
Dental insurance
Monday–Friday, 8:00 AM – 5:00 PM Springfield, MO | Hybrid/Remote Position | This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.
Start Your Career with Purpose
At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. The Client Support Representative position is the heart of client communication — providing vital administrative support and compassionate guidance to individuals during some of the most challenging times in their lives.
No prior experience? No problem. We provide paid training and a clear path for success.
What You'll Do
You'll act as a bridge between clients, our firm, and the Social Security Administration (SSA), ensuring accurate case tracking, timely communication, and exceptional client service.
Key responsibilities:
Serve as a professional liaison between clients and the Social Security Administration (SSA)
Respond to client inquiries with empathy, clarity, and professionalism
Collect and document case information accurately and efficiently
Track deadlines and prepare timely correspondence
Maintain and update case files in our system with precision
Perform administrative tasks to support effective case management
Collaborate with internal teams to ensure smooth client experiences
Assist with additional duties as needed to support clients and the firm
What We're Looking For
We're seeking motivated individuals who are organized, detail-oriented, and ready to learn.
Qualifications:
Prior customer service experience preferred
Excellent written and verbal communication skills
Strong ability to work independently and manage multiple priorities
Detail-oriented with strong organizational and time management skills
Calm, composed, and professional under pressure
Self-motivated team player with a positive attitude
Critical thinker with strong problem-solving abilities
Why Join Parmele Disability Advocates?
Make a meaningful impact helping clients access critical benefits
Paid training and ongoing development
Clear opportunities for career advancement
Supportive, team-oriented work environment
Established and growing organization
About Us
Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.
Apply Today
If you're looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.
Flexible work from home options available.