Client Support Services Mgr

Supervises and manages the activities of the Client Support Services staff. Manages the installation and support of computer equipment and hardware peripherals within the guidelines of hardware and software technical manuals, the National and Federal Electrician's Code Manuals, and County and departmental policies and procedures. Reports to the Director and works with directors, supervisors, elected officials, co-workers, vendors, consultants and other IT professionals to provide technical support.

• Plans, organizes, supervises, and budgets the activities of the Client Support Services staff.
• Directs, establishes, plans and implements the standardization, deployment, maintenance, support and upgrades of desktops, hardware, software, operating systems and printers
• Directs, establishes, plans, and implements the policies and procedures to support the organizations desktop support services.
• Manages the team of support personnel and ensures maximum issue resolutions in minimum time.
• Supervises the installation of new peripheral devices, relocations and reconnections of existing computer systems.
• Manages the procurement of city hardware, software and other related equipment.
• Manages the IT training program for the city employees.
• Schedules for the repair of computer equipment covered by warranties and maintenance contracts.
• Manages the compliancy and accuracy of licenses and inventory databases.
• Performs other duties of a similar nature or level as required.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

• Negotiating a contract with a potential vendor and coordinating City resources to get approval.
• Formulating a new policy or strategy for the Information Technology Department based on research / best practices implemented by other agencies.
• Provides and coordinates assistance in resolving information technology related problems.
• Administering and managing performance measures for the Client Support Services Division.