Responsibilities:
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· Interaction with clients via email, phone and face -to -face correspondence
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· Liaison and advocate to client’s needs and/or requests
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· Maintain, strengthen and build rapport with our clients by communication daily and traveling for frequent site visits
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· Compilation and creation of reports that are requested
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· Communicate professionally, accurately, effectively, and concisely in both written and verbal practices
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· Work queues or work lists as assigned by manager to support the day -to -day tasks required by client.
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Qualifications Required:
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· High School diploma or equivalent
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· One year of customer service experience
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· Knowledge of Microsoft Word, Microsoft Excel, and many other computer skills such as encryption of data and ability to easily learn new program platforms
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· Must display positive and professional communication and demeanor
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· Strong relationship building, problem resolution, and critical thinking skills
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· Strong organizational and prioritization skills
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· Ability to navigate through several levels of security and encryption to access client systems to retrieve data efficiently
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