Cellular Telephone, Consultative Sales, Customer Experience, Customer Support/Service, Document Management, Identify Issues, Maintenance Services, Marketing, Needs Assessment, Problem Solving Skills, Record Keeping, Revenue Growth, Sales, Sales Strategy, Sales Support, Smartphones, Wireless Communications
Sky Nova, Inc. is hiring a Client Support Specialist to support clients exploring AT&T wireless and fiber services throughout Cleveland. As a sales and marketing firm, we value Client Support Specialists who can create meaningful client experiences, explain service options clearly, and help clients be comfortable choosing plans that fit their needs.
As a Client Support Specialist, you'll be the person Cleveland calls when AT&T gets confusing: cell phones, data plans, and fiber explained by you. You'll identify client needs, explain features without the tech overload, and guide clients toward the right solutions. The Client Support Specialist also manages documentation, follow-up communication, and sales that build relationships.
Core Functions of the Client Support Specialist
- Serve as the primary in‑person resource for clients seeking support with AT&T’s services, ensuring every sales interaction ends with a clear solution.
- Diagnose service issues and guide clients through practical steps to restore connectivity, demonstrating strong problem‑solving aligned with AT&T service standards.
- Present AT&T’s latest smartphones, 5G plans, and Fiber Internet options in a consultative manner that highlights performance, reliability, and long‑term value.
- Drive sales by identifying lifestyle‑based needs and matching clients with AT&T plans and fiber speeds that best support those activities.
- Maintain accurate client records, process payments, and complete service requests with precision to uphold AT&T’s operational and compliance expectations.
- Support retention by following up on service outcomes, reinforcing AT&T’s commitment to dependable support and proactive client care.
Preferred Skills for the Client Support Specialist
- Empathy to build trust and uncover AT&T sales opportunities.
- Tailor explanations of AT&T’s offerings to drive sales conversions.
- Consultative selling to match AT&T products to client needs for sales.
- Resolve concerns to turn objections into AT&T sales.
- Team collaboration to align support and sales strategies.