Client Support Specialist

CLIENT TECHNICAL SUPPORT SPECIALIST

Location: Farmington, CT
Pay: $22–$25/hour, based on experience
Employment Type: Long-Term Temporary, with potential for permanent hire
Schedule: First Shift

We are seeking a professional, personable, and tech-savvy Client Technical Support Specialist to assist clients with technology products and solutions. This role involves troubleshooting product, printing, and connectivity issues, guiding clients through solutions, and escalating issues to field technicians when needed. Strong communication skills and a polished phone presence are essential. Training on company product is provided.

RESPONSIBILITIES

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  Serve as a primary point of contact for clients requiring product support
  
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  Troubleshoot printing, connectivity, power supply, paper jam, and other basic technical issues
  
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  Guide clients through troubleshooting and product-use solutions by phone
  
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  Identify issues requiring additional technical support and coordinate escalation to field technicians
  
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  Ask effective questions to understand and diagnose client issues
  
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  Document support interactions and troubleshooting steps accurately
  
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  Develop a strong understanding of the products and technology being supported
  
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  Provide a consistently professional and positive client experience
  

QUALIFICATIONS

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  Previous experience in customer service, client support, technical support, help desk, or a similar professional environment
  
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  Fluent in English with excellent verbal and written communication skills
  
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  Strong, professional phone presence
  
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  Personable and confident working directly with clients
  
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  Technically savvy with the ability to learn new products and systems quickly
  
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  Strong troubleshooting and problem-solving skills
  
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  Able to explain technical information clearly to non-technical users
  
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  Professional, patient, and solutions-oriented
  
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  Strong attention to detail and follow-through
  

IDEAL CANDIDATE

We are looking for someone who combines strong customer service instincts with genuine technical aptitude. The right person will be comfortable speaking with clients, handling questions professionally, troubleshooting issues, and taking ownership of getting the client to a resolution.


INDA