DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.
Position: First Shift Client Support Specialist
Shift: 8:00pm -; 4:30 pm, Monday-Friday; holidays and weekends as needed
Additional Incentives:There are no further incentives available beyond what has been outlined.
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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.
- Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.
- Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.
- Serve as the primary liaison between customers and internal teams like warehouse and transportation.
- Build and maintain trust with customers through clear, open, and interactive communication.
- Process and accurately input all customer orders and special shipping requests.
- Track customer orders and proactively communicate status updates and any changes.
- Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.
- Manage all order-related paperwork and maintain organized files for easy access.
- Maintain and update a current and accurate procedures manual for all client support processes.
- Run various reports to check product availability and inventory integrity and identify and resolve variances.
- Contribute to and participate in initiatives that improve safety, quality, and productivity.
- Ensure all food safety and quality guidelines are followed in all tasks.
- Crosstrain in various tasks to provide coverage and assistance to other team members.
- Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.
- Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.
SECURITY AND SAFETY
- Adheres to all company security and inventory control procedures.
- Maintains a secure work environment and reports any safety or security concerns to management immediately.
- Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.
QUALIFICATIONS
- Education: High school diploma or GED required; some college is a plus.
- Experience: 1-;2 years of customer service experience in a third-party logistics (3PL) environment.
REQUIRED SKILLS
- Excellent verbal and written communication skills in English.
- Ability to interact with customers professionally and courteously.
- Basic computer proficiency, including Microsoft Word and Excel.
- Preferred: Experience with inventory management systems and/or fluency in Spanish.
PHYSICAL REQUIREMENTS
- The role requires standing, sitting, and moving intermittently throughout the workday.
- Must be able to perform focused, detail-oriented work.
- Requires effective sensory, motor, and manual dexterity skills to perform job duties.
Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:
- Affordable medical, dental, and vision coverage available beginning on your 30thday
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
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