Client Support Specialist

Location:

Longview, WA Exit Disclaimer: You Are Leaving www.ihs.gov

Type: Tribal Salary Range: $62,192 to $71,448 / Per Year Open Period: 9/2/2026 to 9/16/2026 Summary: Cowlitz Indian Tribe Behavioral Health (CITBH) Services: Working for the Cowlitz Indian Tribe (CIT) comes with a competitive compensation package designed to support work-life balance. Employees enjoy separate sick and vacation accruals, comp-time, and 15 paid holidays annually, including an additional paid cultural day. Many full-time employees benefit from premium-free medical plans, fair wages with annual increase opportunities, and a meaningful career serving the Cowlitz people. CIT fosters an engaging and collaborative work environment while offering a robust total compensation package.

Ensures the efficient and effective delivery of program services by providing support to clients and providers in the form of care coordination and service navigation. Assists clients with gaining timely access to benefits and services. Serves as a backup for other administrative positions within the program. Maintains professionalism in all interactions with internal and external stakeholders. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe (CIT) and Health and Human Services (HHS) department. More info about area: https://cowlitz.org/ Exit Disclaimer: You Are Leaving www.ihs.gov

Duties: • Guides new and existing clients through the CIT HHS registration process during client orientation appointments. This includes verifying tribal enrollment and insurance benefits and entering and scanning client information into the electronic health record system. • Evaluates and determines client eligibility for tribal and community services, as well as potential funding resources. Works to identify and eliminate obstacles in accessing these services. • Provides assistance with applying for and acquiring benefits as a certified Tribal Assister. • Verifies clients'' insurance and alternate resources for behavioral health coverage, ensuring eligibility and coverage details are accurately documented, communicated to the billing department, and accurately input into the patient registration system on an ongoing basis. • Collects fees and payments from clients, ensuring accurate and timely processing. Conducts outreach as needed to maintain clients'' accounts in good standing. • Coordinates clients'' care with internal and external providers and agencies as requested by a provider, including but not limited to arranging inpatient or outpatient treatment services. • Supports client engagement by effectively identifying needs, coordinating with program staff, and referring to internal services and external partners to meet those needs. • Consistently documents client contacts and care coordination activities within established timeframe requirements in the electronic health record system. • Tracks, records, and reports on client and program data as requested. • Helps clients determine their eligibility for Tribal enrollment and assists with the enrollment process. Responsible for documenting and maintaining contact information and enrollment criteria for federally recognized Tribes. • Conducts urinalysis tests as requested; routes to appropriate clinician; prepares and processes urinalysis requisitions. • Serves as a backup to program assistants and other administrative staff by providing coverage, scheduling appointments, answering a multi-line phone, and performing other administrative tasks as requested. Manages a client support specialist clinic schedule in the provider electronic scheduling system. • Participates in staff meetings as requested. • Adapts to changes in safety protocols and procedures. • Works collaboratively in a team environment to achieve shared goals. • Performs other duties as assigned. Qualifications: • High School Diploma/GED; AA degree preferred. • Five years'' related experience required. • A combination of relevant education and related work experience may be considered. • A valid driver''s license and auto insurance are required when driving vehicles for work-related purposes. • Obtain and maintain BLS/CPR and AED certifications. • Experience working within American Indian and/or Alaska Native communities preferred. • Must be able to successfully pass a background screening investigation according to the established requirements below. Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT''s established safety policies regarding vaccine requirements and personal protective equipment (PPE). Work Type: Permanent, Full Announcement #: Cowlitz-2026-CSS090226 Who May Apply? All Groups of Qualified Individuals Get Details & Apply: https://cowlitz.org/index.php/tribal-job-listings Exit Disclaimer: You Are Leaving www.ihs.gov