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Client Support Specialist

Workway

Miami Beach, FL

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JOB DETAILS
SALARY
SKILLS
Apple Macs, Asset Management, Calendar Management, Communication Skills, Customer Support/Service, Event Management, Facebook Application Development, Facilities Management, Financial Services, Health Plan, Inventory Management, Mail Processing, Marketing, Media Sales, Office Equipment, Operating Systems, Operations Processes, Plan Meetings, Presentation/Verbal Skills, Real Estate, Sales, Sales Presentation, Social Media, Social Media Marketing, System Operations, Tax Operations, Tax Regulations, Time Management, Writing Skills
LOCATION
Miami Beach, FL
POSTED
10 days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Client Support Specialist opportunity with our client -- a financial services organization known for its precision in asset management, tax compliance, and operational excellence.

The Client Support Specialist is responsible for the specific duties listed below.

Your specific duties will include:
Agent Support:
  • Deliver white-glove service to agents and clients visiting the office, promoting available support services including Primary Services and Transaction Concierge.
  • Serve as a resource for agents regarding technology, processes, and operational questions.
  • Provide basic marketing and social media assistance to agents and manage office social media accounts as needed.
  • Foster a welcoming, inclusive office culture that reinforces the company's agent value proposition.
  • Partner with Agent Services operational teams to guide agents through transaction-related inquiries or issues.
Branch Leader Support:
  • Act as the Culture Carrier for the Branch and Region by driving engagement initiatives, coordinating events, promoting CB Cares, and building a strong community for agents and consumers.
  • Support the Branch Manager by preparing for and coordinating sales meetings, maintaining promotional materials, leading new agent orientations, and assisting with social media marketing for the branch.
  • Assist with agent recognition efforts, including awards reporting, social media recognition, and sales meeting presentations highlighting agent achievements.
  • Support recruiting efforts by compiling local non-affiliated agent production reports, new license data, and contact information; schedule recruiting appointments and coordinate office visits.
Office Organization:
  • Greet and direct agents and clients to appropriate workspaces or conference rooms
  • Coordinate with Facilities and IT partners to ensure office equipment and systems remain fully operational.
  • Maintain office supply inventory and oversee timely mail distribution.
Required qualifications for the position include:
  • Proficiency in various operating systems including PCs, Macs, and Mobile platforms.
  • Excellent written and verbal communication skills essential for interacting with diverse audiences.
  • Working knowledge of social media platforms (Facebook and Instagram) and their use in marketing.
  • High School Diploma or equivalent.
  • Proficiency with Microsoft Office applications.
Preferred qualifications for the position include:
  • 2 or more years of customer service experience, ideally within a real estate environment.
Pay Rate: $23.41 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

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About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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