Job Description
Introduction:
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.
Overview:
Areyousomeonewhoenjoyshelpingothers,solvingproblems,andworkingwithtechnology?We'relookingforaClientSupportSpecialisttojoinourteamandprovidesupportforproprietarybenefitsadministrationplatformsusedbyclientsacrosstheorganization. Please see position details below:
- This is a temporary position that will start on 9/1 and will continue through November.
- Pay is $23/hr.
- Thisisafullyremoteopportunity. We will provide you with the equipment as long as you have your own high speed internet.
- Schedule is Monday - Friday, 8am - 5pm, Pacific Time.
How you'll make an impact:
WhatYou'llDo
AsaClientSupportSpecialist,you'llserveasakeyresourceforclientsandinternalpartnersbysupportingbenefitseligibilitysystemsandensuringapositiveuserexperience.
Responsibilitiesinclude:
- Respondtocustomerinquiriesviaphoneandemail,providingtimelyandprofessionalsupport.
- Assistuserswithsystemnavigation,troubleshooting,andgeneralproductsupport.
- Maintainbenefiteligibilityrecordsandprocessmemberupdatesaccurately.
- Investigateandresolveissueswhilepartneringwithtechnicalteamswhenescalationisneeded.
- Documentrequests,issues,andresolutionsinaccordancewithestablishedprocedures.
- Supportnewclientimplementations,onboardingactivities,andusertraining.
- Conductdataauditsandhelpresolvediscrepancies.
- Participateinuseracceptancetesting(UAT)fornewsystemenhancementsandfunctionality.
- Managecustomercorrespondenceandmaintainaccurateelectronicrecords.
- CollaboratewithClientServices,AccountManagement,andITteamstoensureexcellentcustomeroutcomes.
WhatMakesYouSuccessful
- Astrongcustomer-focusedmindsetandpassionforhelpingothers.
- Abilitytolearnnewsystemsandtechnicalprocessesquickly.
- Stronganalyticalandproblem-solvingskills.
- Excellentverbalandwrittencommunicationabilities.
- Highattentiontodetailandorganizationalskills.
- Abilitytomanagemultipleprioritiesinafast-pacedenvironment.
- Comfortableworkingindependentlyinaremotesettingwhilecollaboratingacrossteams.
About you:
- Experienceincustomerservice,callcenter,clientsupport,administrativesupport,orarelatedrole.
- Strongcomputerskills,includingMicrosoftOutlook,Word,andExcel.
- Ability totroubleshootissuesandconfidentlysupportusersofweb-basedapplications.
- Associate degreeorequivalentcombinationofeducationandexperiencepreferred.
#LI-MS2
#Contingent
Compensation and benefits:
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | Las Vegas, Nevada (Remote) |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
- Acceptance Testingunmatched
- Broadbandunmatched
- Brokerageunmatched
- Consultingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Identify Issuesunmatched
- Leadershipunmatched
- Microsoft Wordunmatched
- Team Playerunmatched
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