Budgeting, Consulting, Customer Service Evaluation, Customer Support/Service, Internet TV, Meet Sales Quota, Needs Assessment, Problem Solving Skills, Revenue Growth, Sales, Sales Support, Support Documentation
At Mark of Mastery Consulting, we believe strong relationships drive strong results. As a Client Support Specialist, you’ll connect with Frontier’s internet and TV customers through attentive sales conversations. By reading their needs and offering clear guidance, the Client Support Specialist’s sales success will grow from making Frontier a dependable partner in their home.
As a Client Support Specialist, you turn Venice skeptics into Frontier customers, one sales conversation at a time. You’ll help them understand why fiber‑optic internet with symmetrical speeds and unlimited data is worth switching to, without pressure or hype. The Client Support Specialist’s support means being honest about what works, what doesn’t, and what they can actually expect from their new service.
Role Responsibilities of the Client Support Specialist
- Initiate sales conversations in Venice to highlight how Frontier internet eliminates buffering, promising a better support experience.
- Focus on solving connectivity and entertainment issues, positioning Frontier bundles as the ideal upgrade through honest and transparent sales advice.
- Compare plan tiers simply, helping customers choose the right speed and channel lineup for their budget during the support consultation.
- Support new customers with setup guidance, ensuring they feel comfortable and informed about their new Frontier support from day one.
- Foster trust by listening actively and responding with care, creating a positive impression that drives repeat sales referrals.
- Check back in with customers who need more time, offering patient and helpful support to guide them toward a final sales decision.
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Qualities of a Client Support Specialist
- Meets support and sales goals with a persistent, results-driven approach.
- Stays resilient and adaptable in fast-paced, high-volume support environments.
- Turns challenges into positive sales outcomes with a genuine passion for client success.
- Identifies client needs proactively to prevent issues and drive sales growth.
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Mark of Mastery Consulting