Client Support Specialist

Accuracy, consistency, and clear communication are at the center of this role. Prime Time Solutions, Inc. is seeking a Client Support Specialist to assist with Verizon FiOS operations in Worcester, MA, ensuring customer account information is properly managed and service requests are handled efficiently. As a Client Support Specialist, you will play a key role in maintaining accuracy across all customer interactions, including face-to-face customer support, while assisting daily operations.

What This Role Involves:

• Providing face-to-face support to customers regarding account details and service updates
• Assisting with basic account maintenance and information verification as a Client Support Specialist
• Supporting internal teams with accurate documentation and data entry
• Communicating clearly in person to help resolve account-related concerns in your role as an Account Support Specialist
• Following established processes to maintain service quality and consistency

What We’re Looking For in a Client Support Specialist:

• Strong attention to detail and organizational skills
• Clear and professional communication style, especially in face-to-face interactions, as an Account Support Specialist
• Ability to stay focused in a structured, fast-paced environment
• Dependable and willing to learn new systems and procedures as a Client Support Specialist
• Prior customer service or in-person experience is helpful but not required

What You Can Expect as a Client Support Specialist: 

• Paid training and step-by-step onboarding
• A structured role with clear expectations for every Client Support Specialist
• Supportive team environment
• Opportunities to develop professionally within the company as a Client Support Specialist

If you are ready to succeed as a Client Support Specialist, apply today to join Prime Time Solutions, Inc. and grow your career in a Client Support Specialist role.