Communication Skills, Customer Satisfaction, Customer Support/Service, Onboarding, Problem Solving Skills, Resolve Customer Issues, Team Player
Emerald Edge Promotions is hiring a Client Support Team Associate to assist customers with AT&T services and ensure a smooth, positive experience from start to finish. This role focuses on communication, follow-up, and helping customers feel confident in their service choices.
If you enjoy helping others and want to build real-world experience in customer support and team collaboration, this is a great place to start.
Responsibilities:
- Provide support to customers regarding AT&T products and services
- Answer questions and guide customers through available options
- Assist with onboarding and basic account updates
- Follow up with customers to ensure satisfaction
- Work closely with team members to improve the overall experience
- Attend training sessions and team meetings
- Maintain professionalism in all interactions
Requirements:
- Friendly and professional communication skills
- Strong listening and problem-solving abilities
- Team-oriented mindset
- Reliable and consistent attendance
- Willingness to learn and take feedback
- Customer service experience is a plus