Client Support Team Lead

Are you a natural leader who loves to win?

Do you thrive in the high-speed energy of a busy call center? Are you a bubbly powerhouse who can coach a team to greatness?

Who We Are

At Loyalty Plumbing & Air, we don’t just fix pipes and AC units: we build lifelong relationships. Our name is our mission. We are a fast-growing, high-energy team that values grit, growth, and loyalty. We’re looking for a Customer Service Supervisor to own our inbound flow and mentor our CSR team to reach the next level.

What You’ll Be Doing

• Master the Flow: Oversee the daily "Inbound Traffic," ensuring every call is handled with speed, professional flair, and a focus on booking.
• Coach for the Win: Lead and inspire our CSR team to smash their booking goals. You’ll be hands-on with role-playing and call reviews to turn every "inquiry" into a "scheduled job."
• Hunt for Revenue: When the phones are quiet, you aren't. You’ll think creatively to find work by following up on open quotes, managing outbound campaigns, and ensuring the board stays full.
• Protect the Culture: You are the thermostat of the office. You set the temperature, fostering a supportive, high-energy, and growth-oriented environment.

The Hiring Process

We move FAST for the right person. You could be hired in as little as 10 days! Because we’re a top-rated shop, we get a lot of interest. To get you in front of us quickly, we use a streamlined process:

1. Quick Apply: Answer a few "Who, What, When" questions (5 min).
2. The Match-Maker: You’ll get a text with a 10-min questionnaire to see if we’re a perfect fit.
3. The Intro: You’ll receive a link for a quick 1-way video question (5 min).
4. The Face-to-Face: We’ll schedule you for an in-person interview immediately.

What We’re Looking For

• A Natural Leader: Proven experience leading a CSR or Sales team. You know how to motivate different personalities.
• The Hustle Factor: You are money-motivated and love hitting KPIs. You see a slow day as an opportunity, not a break.
• Bubbly with a Backbone: You are infectious and kind, but you know how to hold your team accountable to high performance standards.
• Service Mindset: You understand that in the trades, a great first impression on the phone is everything.

Why Join Loyalty Plumbing & Air?

• Competitive Pay: $28 to $30/hr starting (depending on experience).
• Hustle Bonuses: Earn extra based on team booking rates, membership sales, and 5-star reviews.
• Growth: We are expanding fast. Join a team where you can actually make an impact and grow your career.
• The Family Vibe: Work in a collaborative, "no-drama" environment where your hard work is actually noticed and rewarded.

If you’re a closer who’s ready to lead, we want to hear from you! Apply today and let's get to work.