Client Service Specialist - Operator Services

Client Service Specialist in Holyoke, MA | Baystate Health Careers

Department: Operator Services

Location: 361 Whitney Ave, Holyoke, Massachusetts

Job Type: Part-Time

Shift: second

Make an Impact with Baystate Health

Baystate Health is seeking a Client Service Specialist to join our [Department/Team] at 361 Whitney Ave in Holyoke, Massachusetts. The Client Service Specialist provides essential communication and customer service support in a 24-hour, 7-day-a-week environment, working with patients, families, physicians, vendors, staff, visitors, and internal customers.

The Client Service Specialist plays an important role in ensuring requests are assessed, triaged, and communicated accurately and efficiently. This position also supports emergency response by activating critical code teams, disaster response teams, and stat pages under supervision.

The Client Service Specialist Will:

• Answer and triage incoming and operator-assisted calls using approved processes.
• Assess requests and provide accurate and timely triage and assistance.
• Relay messages received from or sent to customers in a timely manner.
• Provide paging services for internal and external clients.
• Activate emergency code teams, disaster response teams, and stat pages under supervision.
• Provide courteous assistance and support to patients, visitors, staff, and internal customers.
• Communicate and respond to information clearly while giving and accepting feedback.
• Demonstrate flexibility, sensitivity, and negotiation skills while working in a changing environment.

Schedule Details

Job Type: Part-Time

Shift: Second

Hours: 32 hours per week

Schedule: 10:30am-7pm

Weekend Requirement: Includes some weekends

On-Call Requirement: None

Other Scheduling Requirements: Includes some holidays; role supports a 24-hour, 7-day-a-week operation.

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• None required.

Preferred Qualifications & Skills

• 0–3 years of customer service or telephone operator experience preferred.
• Computer skills.
• Strong communication and interpersonal skills.
• Ability to effectively triage and relay information.
• Ability to adapt and work effectively in a changing environment.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET, Non-Graduate (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$17.98 - $20.68 - $24.12

 

 

Equal Employment Opportunity Employer