Air Force, Audiovisual, C++ Active Template Libraries (ATL), Cellular Telephone, CompTIA Security+, Customer Service Operations, Customer Support/Service, Desktop PC, DoD Clearance, DoD Directive 8140, DoD Directive 8570, Enterprise Applications, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Software, Insurance, Laptop PC, Operating Systems, Printers, Problem Solving Skills, Process Management, Reimbursement, Remote Access, Root Cause Analysis, Secret Clearance, Software Administration, Systems Administration/Management, Technical Support, Track Customer Issues, Trouble Tickets
Wright-Patterson Air Force Base, Ohio
DNI is seeking a Client System Administrator to support AFIT/LS at Wright-Patterson Air Force Base, Ohio. This role provides day-to-day IT support for end users, classrooms, and shared systems as part of the centralized AFIT Help Desk.
The position focuses on troubleshooting user issues, maintaining desktops, laptops, printers, and software, and helping keep IT operations running smoothly during normal business hours.
Key Responsibilities
- Provide client system administration support to AFIT/LS as an extension of the centralized AFIT Help Desk.
- Install, configure, and manage end-user hardware, operating systems, and software applications.
- Deliver customer support for the operation, restoration, and configuration of information systems.
- Support standardized student classroom configurations and reset shared student computers to approved baseline configurations.
- Coordinate and process trouble tickets, document actions taken, analyze root causes, and track issues through resolution.
- Respond to user requests received by email, phone, or direct conversation and escalate issues that cannot be resolved through local procedures.
- Configure and support laptops for travel and remote access, along with basic mobile phone and audio/visual equipment support.
- Oversee, track, and maintain custodial responsibility of the organization’s IT hardware and software inventories.
- Provide weekday support during normal business hours for AFIT/LS faculty, staff, students, and shared learning environments.
Requirements
- Active Secret clearance (or higher DoD clearance)
- CompTIA Security+ (or DoD 8140 equivalent)
- Experience supporting end-user desktops, laptops, printers, and standard office IT hardware/software in a managed enterprise environment.
- Ability to troubleshoot hardware and software issues, determine probable cause, and restore service effectively.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Delaware Nation Industries