Job Description
Overview:
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.
Responsibilities:- Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
- Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
- Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
- Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
- Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
- Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.
- Bachelor's degree and 5-7 years of related experience
- TS/SCI clearance
- Security+/A+/Net+ certification
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Numbers & Facts
| Location | Colorado Springs, Colorado |
| Job Type | Full-time |
| Industry | Internet Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1975 |
About Company
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States, with approximately 1,400 employees nationwide. Based in the Washington, DC, suburb of Chantilly, VA, the company provides systems engineering, technical and managed services to government and private sector customers. AMERICAN SYSTEMS was named “Contractor of the Year” at the Greater Washington Government Contractor Awards in October, 2007.
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- CompTIA Security+unmatched
- Computer Securityunmatched
- Corrective Actionunmatched
- Customer Service Evaluationunmatched
- Federal Contractsunmatched
- Federal Governmentunmatched
- Governmentunmatched
- Government Contractsunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Operating Systemsunmatched
- Security Clearanceunmatched
- Sensitive Compartmented Information (SCI)unmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Administration/Managementunmatched
- Technical Writingunmatched
- Testingunmatched
- Time Managementunmatched
- Top Secret Clearanceunmatched
- United States Citizenunmatched
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