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Client Systems/Hardware Support - Enterprise

MicroTech

Sumter, South Carolina

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JOB DETAILS
SKILLS
Business Process Management, Commercial Off-the-Shelf (COTS), Computer Science, Computer Skills, Computer Workstations, Configuration Management, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Disability Accommodations, DoD Directive 8140, DoD Directive 8570, Email Management/Administration, Equipment Maintenance/Repair, Hardware Administration, Help Desk, ISO (International Organization for Standardization), ISO 9001, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Leading Edge Technology, Network Support, OEM (Original Equipment Manufacturer), Peripheral Hardware, Productivity Management, Professional Services, Quality Management, Requirements Validation/Verification, Security Monitoring, Security Patches, Service Level Agreement (SLA), Small Business, Software Configuration Management, Software Patches, Systems Administration/Management, Team Lead/Manager, Technical Support
LOCATION
Sumter, South Carolina
POSTED
3 days ago
Overview:

MicroTech is seeking a Client Systems/Hardware Support - Enterprise resource for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team instalsl, administers and maintains client machines, devices, peripherals and software, and provides technical support to network end-users.

Responsibilities:

· Perform all technical support and O&M activities identified in PWS paragraph 3.5 (including subparagraphs);

· Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;

· Provide system support to clients operating on the network/domain;

· Configure client level software, modify software configuration, and perform basic configuration management functions;

· Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;

· Install equipment IAW AFCENT and SPIN-C directives;

· Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

· Periodically review the organization's needs for computer resources and validate computer equipment requirements;

· Promote user awareness concerning unauthorized or illegal use of computer hardware and software;

· Implement client workstation software patches, security fixes, and service releases according to local instructions;

· Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;

· Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software; and

· Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions.

Qualifications:
  • Associates degree in Computer Science or related field; or
  • 2+ years' of experience in Computer/IT hardware support

AND

  • DoD 8140 DCWF 451, Intermediate Level.
  • Active Secret clearance
General Information: MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: •Insurance (medical, dental vision) •Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) •401k Plan with Employer Matching Contribution •11 Company-Paid Holidays •Tuition Assistance •Voluntary Benefit Programs •Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

About the Company

M

MicroTech

MicroTech is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and National Minority Supplier Development Council (NMSDC) certified Minority Business Enterprise (MBE) delivering robust process-driven performance for mission success. MicroTech applies its regimented process, enterprise IT experience, and state-of-the-art engineering solutions to integrate different technologies and create proven results. A prime contractor of over 100 Federal projects and more-than-25 procurement/contract vehicles, MicroTech offers access to 2500 vendors and a million technology solutions across public sector and commercial markets. MicroTech’s core capabilities are: Technology Services & Systems Integration, Telecom, Unified Communications & Collaboration, Cloud Solutions, Secure Networking & Cybersecurity, and Products & Managed Service Solutions. MicroTech is an Inc. 500 Hall of Fame member, a Red Herring Global Top 100 Technology Innovator, a Deloitte Tech Fast 500 business, and a Fastest Growing Private Communications / Networking Company in the Washington DC Metro area. From 2009 -2011 MicroTech was the fastest growing Hispanic Business in the Nation and since 2008 has been consistently identified as one of the top Hispanic and Service-Disabled Veteran-Owned Companies in the Nation. ISO 20000 and ISO 9001:2008 certified, CMMI Level 2 certified, and ITIL management qualified, MicroTech is headquartered just outside the Nation’s Capital in Vienna,VA, with key offices throughout the U.S.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Computer/IT Services
FOUNDED
2004

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