Client Tech Specialist 1

Overview: The IT Client Tech Specialist is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Tech Specialist serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus business units. Excellent written and verbal communication skills are required. Responsibilities:

• Maintains expertise in the end-user computing technologies and environment at Cirrus.
• Keeps current with advancements in the field of end-user computing technologies.
• Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
• Provides consulting assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
• Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
• Setups, configures, and performs hardware and software deployments.
• Manages multiple requests at one time with exceptional follow through.
• Monitors system performance to assure high level of capability and effectiveness.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Must be open to flexible work hours in a 24x7 manufacturing environment.
• Regular, reliable, and predictable attendance.

Qualifications:

• Associates degree in computer related field or equivalent combination of education and experience
• 1+ years technical support/Systems Administration is preferred
• Experience with computer hardware, software, mobile devices and peripherals
• Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required

Preferred

• ITIL Foundation Certification is preferred
• Experience with installing, imaging and deploying desktop and laptop OS is preferred

• Experience administrating Microsoft 365 is preferred
• Experience with video conferencing and collaboration tools and services preferred
• Experience with Apple iOS or Google Android is a plus
• Experience utilizing Microsoft System Center or Jamf Pro is a plus
• Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations
  

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!