Client Technologies Administrator 2

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Overview

Implements, supports and monitors the technical infrastructure to resolve end-user requests, install, diagnose, repair and maintain all hardware and technical equipment at the School of the Environment.

Reporting to the Yale School of the Environment (YSE) IT Director, the Client Technologies Administrator 2 works with the IT Support team to meet all information technology needs of YSE including planning, development, deployment and support for all computer hardware and software needs.

Manages the department's ticket queue, sets service standards, and assists with establishing YSE-IT policies and procedures. Ensures the highest level of customer service and technical support to faculty, staff, and students utilizing ServiceNow, the school's ticketing application. Researches, analyzes, and evaluates technical problems to determine appropriate solutions. Provides service and support for classroom instructional technology and multimedia activities, including projectors, video conferencing, and other equipment. Creates, deploys, and updates software images for school-issued laptops and Desktops utilizing Microsoft InTune. Maintains the School's IT inventory database. Ensures students receive high-level customer service with particular attention to incoming students during August and September.

Provides research and consultation to faculty and staff members undertaking various projects that require IT support. Provides strategic and tactical analysis concerning YSE's technology requirements and goals based on a strong understanding of technological trends and the higher education environment. Designs and delivers information and training sessions to various groups at YSE about all IT matters. Cross-trains for server management, ArcGIS support, Data Security, Active Directory, and other areas as assigned.

Troubleshoots problems whether due to hardware, data or software and rapidly resolves any problems that occur. Interfaces with vendors to resolve hardware & software issues and lead technical evaluations when necessary. Works with other University technical teams to build and maintain interfaces between

YSE equipment & applications and other University systems. Occasional night and weekend duty may be required as part of this position. May perform other duties as assigned.

1. Recommends and implements new technical solutions to repair or enhance systems

2. Manages deployment, administration, and support for laptops and desktops.

3. Triages incoming requests from end users and sets priorities to ensure that issues are addressed in a timely manner.

4. Directs users to appropriate Central ITS teams for support, development, and training.

5. Identifies, learns basic proficiency with, and installs appropriate software and hardware used and supported by the organization to address end user needs.

6. Ensures license compliance and documentation.

7. Establishes and maintains procedures for preventive and remedial maintenance

of systems.

8. Performs hands-on fixes, including software/hardware installation and upgrades, implementing file backups, and configuring systems and applications.

9. Performs troubleshooting and remediation as necessary to correct

problems.

10. May perform other duties as assigned.

Required Skills and Abilities

1. Proven experience with MacOS and Windows. Linux experience a plus and proven experience with machine deployment processes such as imaging, remote administration and mobile device management.

2. Strong communication and interpersonal skills.

3. Self-Starter, must be able to work both independently and as a team.

4. Excellent technical writing with the ability to create application-specific

documentation and training.

5. Ability to manage small-to-medium scale projects such as computer life-cycle refreshes and deployments, technology infrastructure upgrades, etc.

Preferred Skills and Experience

Demonstrated experience using Microsoft InTune

Principal Responsibilities

1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. 2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. 3. Provide guidance and explain policies and procedures to end-users. 4. Install and configure software for network connectivity, backups, server access, etc. on user systems. Required Education and Experience Bachelor''s Degree and two years of experience or equivalent education and experience. Skills and Abilities Developed analytical and problem-solving skills. Developed interpersonal, written, communications and organizational skills. Working knowledge of information technology applications, processes, software, and equipment. Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Job Posting Date

06/23/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

GS-2

Compensation Grade Profile

GS-2g

Salary Range

$71,300.00 - $106,925.00

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.