Client Technologies Analyst II - Public Safety

Position Details

Position Information

Working Title of Vacant Position Client Technologies Analyst II - Public Safety Job Type Full Time Posting Type Public Number of Vacancies 1 Department INFORMATION TECHNOLOGY Division IT Public Safety Requisition Number 2026350 Number of hours worked per week 40 Work Schedule

Monday - Friday/8AM-5PM; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement R - Routine Pay Grade GE14 Pay Basis Semi-Monthly Advertised Salary

$64,765-$90,000; Depending on qualifications and experience.

Job Description

The City of Chesapeake is seeking a knowledgeable and customer focused Client Technology Analyst II, Public Safety to provide advanced desktop and client systems support for the Chesapeake Fire Department. As a Client Technology Analyst II, Public Safety, you will ensure Fire personnel have the reliable technology they need to protect and serve the community. This position primarily supports Fire Department operations and will occasionally provide technical assistance to the Police Department and other Public Safety partners as operational needs require.

If you're passionate about technology, enjoy solving complex problems, and want your work to directly support emergency response, this Client Technology Analyst II, Public Safety opportunity offers a rewarding career in public service.

What You'll Do

• Analyze customer requests for new or enhanced technology solutions and recommend appropriate hardware, software, and system improvements.
• Provide day to day technical support for desktop computers, laptops, printers, mobile devices, and other technology used throughout the Fire Department.
• Install, configure, upgrade, maintain, and troubleshoot computer hardware, software, operating systems, and peripheral devices.
• Diagnose and resolve hardware, software, application, and connectivity issues while delivering exceptional customer service.
• Provide orientation, training, and ongoing technical assistance to Firefighters/EMTs and administrative staff on new and existing technology.
• Perform local system administration, including creating and managing user accounts, assigning permissions, resetting passwords, and maintaining system security.
• Support LAN/WAN connectivity and assist with basic network administration and troubleshooting.
• Participate in technology projects involving system deployments, upgrades, migrations, and specialized initiatives that support Fire Department operations.
• Occasionally provide technical support to the Police Department and other Public Safety agencies as operational needs require.
• Maintain accurate inventory records, technology asset tracking, technical documentation, and system configurations.
• Assist with budgeting, technology planning, equipment procurement, and preparation of technical specifications for new systems.
• Research emerging technologies and recommend solutions that improve reliability, efficiency, and security.
• Prepare reports, conduct technical studies, and document system procedures and best practices.
• Attend staff meetings, technical training, and professional development opportunities to remain current on evolving technologies.
• Perform other related duties as assigned.

The Ideal Candidate

The ideal Client Technology Analyst II, Public Safety is a collaborative problem solver who enjoys helping others and understands that reliable technology is essential to supporting first responders.

The successful candidate is customer focused, technically skilled, and thrives in a fast paced environment where no two days are the same.

The ideal candidate will possess:

• Experience supporting desktop computer systems, laptops, mobile devices, printers, and Microsoft Windows environments.
• Strong working knowledge of Microsoft 365 applications, desktop technologies, and current Microsoft products.
• Experience with LAN/WAN technologies, networking concepts, and client server computing environments.
• Strong analytical and troubleshooting skills with the ability to quickly identify root causes and implement effective solutions.
• Experience planning technology projects, documenting infrastructure, and maintaining accurate technical documentation.
• Excellent verbal and written communication skills with the ability to explain technical concepts to users with varying levels of technical experience.
• Demonstrated ability to define problems, collect data, evaluate information, and develop practical solutions.
• Knowledge of networking and distributed computing concepts, including network routing, client server architecture, and network file systems.
• Strong organizational skills with the ability to manage multiple priorities, work independently, and consistently meet deadlines.
• The ability to remain calm under pressure while providing outstanding customer service in a mission critical environment.
• A commitment to continuous learning and staying current with emerging technologies.

Why Join the City of Chesapeake?

As a Client Technology Analyst II, Public Safety, you'll do more than provide technical support. You'll play an important role in ensuring the technology that Chesapeake's Firefighters/EMTs rely on is available when they need it most. From responding to emergency calls to providing lifesaving medical care, first responders depend on reliable technology every day, and your work helps make that possible.

You'll collaborate with dedicated Public Safety professionals, contribute to meaningful technology initiatives, and have the opportunity to occasionally support other Public Safety partners, including the Police Department. If you're looking for a Client Technology Analyst II, Public Safety position where your technical expertise has a direct impact on the safety and well being of the Chesapeake community, we encourage you to apply.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Experience with:

• Office 365
• Intune
• CompTIA A+
• SCCM
• Active Directory
• Networking Experience
• VDI/VMWARE Horizon
• ServiceNow or other ITSM systems
• iOS/iPadOS Experience

Posting Detail Information

Job Open Date 07/16/2026 Job Close Date 07/30/2026 Open Continuous Special Instructions to Applicants

This position is eligible for a sign-on bonus. Apply NOW!

Candidates must be U.S. citizen, possess a U.S. Work Permit, or have Permanent Residency.

CJIS/PREA Disclaimer: This position will provide direct support to the City's Public Safety departments and will have physical access to public safety buildings and/or access to confidential and sensitive public safety databases. As such, and in compliance with federal regulations and guidelines, City of Chesapeake Information Technology staff and contractors must receive a Criminal Justice Information Systems (CJIS) criminal background clearance and may require a Prison Rape Elimination Act (PREA) criminal background clearance prior to employment and annually thereafter while employed or under contract with the City of Chesapeake. Automatic disqualifiers related to the CJIS and PREA criminal background checks apply, including but not limited to, US Citizenship and/or minimum ten (10) years US Residency requirements.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Continuously- 2/3 or more of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 20 lbs Carrying Frequently- From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 20 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 20 lbs Reaching Frequently- From 1/3 to 2/3 of the time. Handling Frequently- From 1/3 to 2/3 of the time. Fine Dexterity Frequently- From 1/3 to 2/3 of the time. Kneeling Frequently- From 1/3 to 2/3 of the time. Crouching Frequently- From 1/3 to 2/3 of the time. Crawling Occasionally- Up to 1/3 of the time. Bending Frequently- From 1/3 to 2/3 of the time. Twisting Occasionally- Up to 1/3 of the time. Climbing Occasionally- Up to 1/3 of the time. Balancing Frequently- From 1/3 to 2/3 of the time. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Frequently- From 1/3 to 2/3 of the time. Machines, Tools, Equipment and Work Aids Used

Laptops, Desktops, barcode scanners, printers, basic hand tools

Protective Equipment Required

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust W = Several Times Per Week Extreme Temperatures S = Seasonally Noise and Vibration S = Seasonally Fumes and Odors S = Seasonally Wetness/Humidity S = Seasonally Darkness or Poor Lighting S = Seasonally Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Continuously- 2/3 or more of the time. Emergency Situations Occasionally- Up to 1/3 of the time. Frequent Change of Tasks Occasionally- Up to 1/3 of the time. Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time. Noisy/Distracting Environment Occasionally- Up to 1/3 of the time. Other Occasionally- Up to 1/3 of the time. If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents