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Client Technologies Specialist 1 - Help Desk/Escalation Team

The Panther Group

Augusta, ME

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JOB DETAILS
SALARY
$29
SKILLS
Antivirus, Communication Skills, Computer Hardware, Computer Maintenance, Computer Networks, Computer Software, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Emerging Technology, Hardware Installation, Help Desk, Identify Issues, Modems, Network Administration/Management, Network System Hardware, Performance Analysis, Performance Management, Peripheral Hardware, Printers, Purchasing/Procurement, Quality Metrics, Resolve Customer Issues, Retirement and Pension Management, Software Installation, Software Patches, Software Upgrades, State Government, Systems Administration/Management, Team Player, Technical Support, Technical/Engineering Design, Time Management, Training/Teaching, Work From Home
LOCATION
Augusta, ME
POSTED
30+ days ago
The Panther Group is hiring a W2 Contract (long term with annual extensions) Client Technologies Specialist 1 - Help Desk/Escalation Team, with one of our partners in state government. This role is hybrid in Augusta, ME and will only consider candidates that live within 1 hour of Augusta. Pay Rate is $29 an hour

Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME. Will only consider local candidates within an hour radius of Augusta. 
Work Schedule: is Mondays through Fridays with weekends off. Schedule is subject to change based on departmental needs

Kind Note: This role is not available for C2C (Corp to Corp) or Visas (OPT, H1B, etc.) and does not permit sponsorship now or in the future

Top Skills Required: 
  • Desktop Support
  • Customer Service
  • Documentation
  • Experience utilizing ticketing systems
Job Description: 
  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support.
  • Serve as a point of contact for communication and coordination of service outages.
  • Attend and participate in bi-weekly team and problem review meetings.
  • Manage the retirement and disposal of obsolete or broken computer equipment.
  • Coordinate the procurement and installation of new computer hardware and software.
  • Coordinate virus protection software programs within departments.
  • Understand the installation of software patches and upgrades.
  • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral  equipment, and software.
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
  • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Ability to work in a team environment.
  • Strong communication skills; both written and spoken.
Pay Rate: $29 an hour

#INDIT
#ZRTECH

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

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