Job Description
Job Purpose:
Provides frontline technical support for faculty, staff, and students within the College of
Nursing. Assists with troubleshooting computers, software, peripherals, classroom
technology, audiovisual equipment, and other common technology issues.
Supports workstation setup, equipment deployment, classroom and meeting
technology, employee onboarding and offboarding, and routine technology
maintenance. Works under the direction of College IT staff and escalates issues
requiring advanced technical or administrative access.
This position is intended for an individual with foundational IT knowledge, strong
troubleshooting and customer-service skills, and the ability and willingness to learn
College and university technology systems.
Relevant education, technical training, certifications, internships, help-desk experience,
or hands-on technology experience may be considered.
Essential Functions:
1. Frontline Technical Support – 45%
• Provides frontline technical support to faculty, staff, and students in person,
remotely, and through the College's service-request process.
• Diagnoses and resolves common issues involving:
o Windows and macOS computers
o Software and applications
o User accounts and authentication
o Printers and peripherals
o Network and connectivity issues
o Monitors, docking stations, keyboards, mice, and related equipment
o Mobile devices and other College technology
• Assists with workstation setup, equipment replacement, technology deployments,
employee onboarding and offboarding, office moves, and other routine
technology needs.
• Documents work performed and escalates issues requiring advanced
troubleshooting, administrative access, or assistance from other IT personnel.
2. Classroom, AV & Conferencing Support – 25%
• Provides frontline support for classroom, conference-room, and audiovisual
technologies.
• Assists users with displays, projectors, microphones, cameras, speakers,
conferencing systems, presentation equipment, and related technologies.
• Troubleshoots common classroom and meeting-room technology problems and
escalates more complex equipment or infrastructure issues.
• Assists College IT staff with technology support for meetings, instructional
activities, livestreams, hybrid events, and other College activities.
• Performs routine equipment checks and helps ensure classrooms and meeting
spaces are ready for use.
3. Endpoint & Device Support – 20%
• Assists College IT staff with the setup, deployment, maintenance, and support of
Windows, macOS, and mobile devices.
• Responsibilities may include:
o Preparing computers for deployment
o Installing approved software
o Connecting and configuring peripherals
o Performing routine software and operating-system updates
o Assisting with device enrollment
o Replacing or deploying computers and other equipment
o Troubleshooting device configuration issues
o Verifying equipment functionality
o Maintaining standardized workstation configurations
o Assisting with technology inventory and equipment tracking
• May perform routine tasks within systems such as Microsoft Intune, Jamf, Active
Directory, or other enterprise management platforms under the direction of
College IT staff and based on assigned access.
4. Technology Operations & Team Support – 10%
• Assists College IT staff with technology projects, equipment deployments,
technology refreshes, inventory activities, documentation, and other operational
needs.
• Follows established procedures and technical documentation and helps
document newly identified issues and solutions.
• Works collaboratively with College IT staff and university technology partners and
appropriately escalates issues outside the position's assigned responsibilities or
technical expertise.
• Performs other related duties as assigned.
Required Qualifications:
• High school diploma or equivalent and demonstrated knowledge or experience
supporting computers, technology, or end users.
• Basic knowledge of computer hardware, software, operating systems, and
peripherals.
• Ability to troubleshoot common computer and technology problems.
• Familiarity with Windows environments
Preferred Qualifications:
• Associate degree or technical certification in information technology, computer
science, information systems, or a related field.
Familiarity with one or more of the following is helpful:
• Windows 10/11
• macOS
• Microsoft 365
• Basic networking concepts
• Active Directory
• Microsoft Intune
• Jamf
• Mobile devices
• Classroom or audiovisual technology
• Microsoft Teams, Zoom, or similar conferencing technologies
Additional Knowledge, Skills & Abilities:
• Ability to learn new technologies, systems, and procedures.
• Ability to follow technical instructions and established procedures.
• Ability to recognize when an issue should be escalated to more experienced IT
staff.
• Strong customer-service and interpersonal skills.
• Ability to communicate effectively with technical and nontechnical users
Requirements
Required Skills
Skill Type
Skill Name
High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
Basic knowledge of computer hardware, software, operating systems, and peripherals.
Ability to troubleshoot common computer and technology problems.
Familiarity with Windows environments
Preferred Skills
Skill Type
Skill Name
Associate degree or technical certification in information technology, computer science, information systems, or a related field.
Familiarity with one or more of the following: Windows 10/11, macOS, Microsoft 365, networking concepts, Active Directory, Intune, Jamf, mobile devices, classroom or audiovisual technology, Teams, Zoom
Numbers & Facts
| Location | West Columbia, South Carolina |
| Industry | Staffing/Employment Agencies |
| Company Size | 20 to 49 employees |
| Year Founded | 2004 |
| Website | http://www.novalink-solutions.com/ |
About Company
Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of success in providing temporary personnel solutions and managing government deliverables-based projects over the past 20 years.
Skills
- Audioconferencingunmatched
- Audiovisualunmatched
- Authenticationunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Scienceunmatched
- Computer Softwareunmatched
- Computer Workstationsunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Educational Technologyunmatched
- Functional Testingunmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Mac Operating Systemunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Nursingunmatched
- Onboardingunmatched
- Operating Systemsunmatched
- Operational Supportunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Software Administrationunmatched
- Software Installationunmatched
- Systems Maintenanceunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Testingunmatched
- Videoconferencingunmatched
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