2nd Level Support, Accounting, Consumer Software, Customer Relationship Management (CRM), Customer Support/Service, ERP (Enterprise Resource Planning), Enterprise Applications, Finance, HRIS/HRMS, Information Technology & Information Systems, Learning Management System (LMS), Marketing, Performance Analysis, Plan Meetings, Software Administration, Status Reports, Technical Recruiting, Technical Support, Time Management
Position is Remote, but c andidate must reside within 49 miles of the Orlando headquarters.
Position General Summary:
The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.
Essential Position Functions:
- Provide setup and configuration of applications
- Provide 2nd-tier support for business applications within the enterprise
- Develop recommendations for enhancing approaches for software support service
- Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
- Analyze the performance of programs and take action to correct deficiencies Provide a minimum of weekly status report updates for current projects
- Provide consultation for the evaluation of packaged applications
- Provide the implementation, configuration, and deployment of new packaged software application
- Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others All work responsibilities are subject to having performance goals and/or targets established
About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply. You can view all our job openings at Software Resources Careers.
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Software Resources, Inc.