Client Technology Analyst

Client Technology Analyst

Salary

Depends on Qualifications

Location

Houston, TX

Job Type

Regular Full-time

Job Number

17090

Department

Universal Services

Opening Date

08/11/2026

Closing Date

9/20/2026 11:59 PM Central

Max Number of Applicants

100

• Description
• Benefits
• Questions

Position Description

Client Technology Analyst (Intermediate) - Under general supervision provides timely and creative solutions to endpoint issues of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Duties and Responsibilities:

• Provide desk-side technical support to end users by diagnosing and resolving hardware, software, and peripheral issues for desktops, laptops, mobile devices, printers, and approved enterprise applications in accordance with established service levels.

• Respond to and resolve escalated service requests assigned by the Help Desk or other IT teams, performing advanced troubleshooting and coordinating with network, systems, and application support staff as needed to ensure timely resolution and documentation.

• Support endpoint lifecycle management activities, including imaging, configuration, deployment, replacement, and maintenance of workstations and peripherals, while maintaining accurate asset inventory and compliance with organizational standards.

• Deliver on-site and remote technical support during emergency activations, continuity events, and special projects, ensuring availability of critical technology resources and operational readiness for impacted users.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related field.

Experience:

• Two plus years of relevant experience providing desktop, endpoint, or end-user technical support.

Knowledge, Skills, and Abilities:

• Must possess excellent interpersonal and written/oral communication skills.

• The ability to interact with staff at all levels.

• Strong knowledge of personal computer usage in a networked environment and various software, specifically Microsoft Office.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Hours:

• Full-time.

• May be required to work more than forty hours during the workweek or on weekends when special projects or deadlines need to be met.

Location:

• 406 Caroline St., Houston, Tx 77002

Work Arrangement:

• Onsite 5 days/week

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Computer Science
• Information Technology
• Management Information Systems
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.

04

Which of the following best describes your verifiable experience providing desktop, endpoint, or end-user technical support? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

05

Please provide the dates of employment during which you obtained experience working in providing desktop, endpoint, or end-user technical support. Provide the month and year that began and ended the experience [ Example: "January 2020 - December 2025" ] If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.

06

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:

Advanced:

A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.

Intermediate:

A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.

Basic:

A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.

Entry Level:

A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx