Job Description
Job Title: Client Transition Specialist
Duration: 12 Months Contract
Location: Wayne, PA 19087
Hybrid role
Description:
Position Summary:
The Client Transition Specialist supports client transition activities related to Client next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.
Key Responsibilities
Client Transition Support
Issue Resolution
Duration: 12 Months Contract
Location: Wayne, PA 19087
Hybrid role
Description:
Position Summary:
The Client Transition Specialist supports client transition activities related to Client next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.
Key Responsibilities
Client Transition Support
- Support client transition activities related to Client data assets, including national and subnational assets and future patient-level assets. Assist with onboarding, migration, and implementation activities.
- Monitor transition milestones and track open items through completion.
Issue Resolution
- Investigate and resolve routine client inquiries and first-line service issues.
- Escalate complex items to appropriate support teams and monitor follow-up through closure.
- Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
- Coordinate activities needed to support successful client transition execution.
- Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
- Provide practical updates regarding transition status, open items, and next steps.
- Identify opportunities to improve transition processes and enhance client experience.
- Document repeatable steps, status updates, and lessons learned to support future transitions.
- Bachelor’s degree or equivalent experience.
- 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
- Knowledge of Client's National and/or Subnational products and services and/or pharmaceutical reports.
- Strong communication, organization, follow-up, and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
- Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
- High learning agility.
- Experience supporting pharmaceutical, biotech, or healthcare clients.
- Ability to work effectively in a cross-functional and matrixed environment.
Numbers & Facts
| Location | Wayne, PA |
| Industry | Other/Not Classified |
| Salary | $32.50 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- Biotech and Pharmaceuticalunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Service Managementunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Follow Throughunmatched
- Healthcareunmatched
- Market Researchunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Multitaskingunmatched
- Onboardingunmatched
- Operations Researchunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Project/Program Managementunmatched
- Resolve Customer Issuesunmatched
- Sales Managementunmatched
- Time Managementunmatched
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