Memphis, TN
We are seeking a strong, hands-on Clinic Administrator/Clinic Manager to lead daily operations of our high-volume urgent care center in Memphis serving approximately 17,000 patients annually.
This is not a back-office position. This is an active operational leadership role responsible for team performance, patient experience, clinical flow, compliance, revenue integrity/growth, and lab operations.
Our clinic has recently completed a successful turnaround and now has a strong team and solid operational foundation. We are looking for a leader who can build on that momentum, strengthen culture, and help drive the next phase of growth and long-term stability.
What You Will Lead
- 12–14 clinical and front office team members
- 5 providers (in partnership with an active Medical Director)
- A moderately complex on-site laboratory (supporting the Lab Director)
- Digital X-ray services
- High-volume urgent care environment
You will partner with the ownership, Medical Director and Lab Director while owning daily operational execution and regulatory compliance.
Expanded Responsibilities
In addition to clinic leadership, this role includes:
- Overseeing daily operations and compliance of a moderately complex lab under CLIA regulations
- Coordinating with the Lab Director and Lab Technical Consultant who provides technical and compliance support
- Working with our Billing agency supporting billing processes to assure proper re-imbursement
- Ensuring proper staff training and adherence to lab and clinical protocols
- Monitoring documentation and workflows to support accurate billing and compliance
What Success Looks Like
- Efficient patient flow, healthy wait times
- High patient satisfaction and strong team engagement
- Accurate, compliant documentation in Experity EMR
- Providers and staff following charting and billing protocols
- Lab operating within regulatory standards without deficiencies
- Strong KPI monitoring and continuous improvement
What We’re Looking For
We are seeking a clinic leader who combines operational discipline with regulatory awareness.
Preferred qualifications:
- Bachelor’s or Masters degree in Healthcare Management or related field
OR - Clinical background (RN, LPN, CMA) with supervisory experience
- Minimum 3-5 years supervisory experience in a medical office or urgent care
- Familiarity with CLIA regulations and moderately complex lab oversight preferred
- Experience supporting compliance, documentation accuracy, and revenue integrity
- EMR proficiency (Experity experience a plus)
You should thrive in a fast-paced environment, exhibit positive leadership while holding teams accountable, communicate clearly, and maintain a strong culture of compliance and performance.
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF).
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.