Clinic Administrator II - Neurology & Sleep

Novant Health is seeking a Clinic Administrator II to support our Neurology & Sleep Medicine clinics in Matthews, Monroe, and Mint Hill!

Work Schedule: Monday-Friday 8:00am-5:00pm

Novant Health seeking a Clinic Administrator II to lead the day-to-day operations of the following locations: Neurology & Sleep Matthews, Sleep Medicine - Matthews, Sleep Medicine - Monroe, and Sleep Medicine - Mint Hill. 

This leadership role oversees approximately 12 clinical and clerical team members and partners closely with 6 providers to ensure exceptional patient care, operational excellence, and a positive team culture.

Manages, supervises and coordinates all functions and activities related to the operations of physician practices, complex management responsibility (i.e., billing and collecting), and/or special projects, (i.e. practice start up), as directed by Administration. This is an experienced, moderate to high level practice management position with a comparable level of complexity. Practice scope is moderately complex for number of providers, staff and revenue with a larger geographical area and possible practices in 2 or more locations.

When you join Novant Health as a Clinic Administrator II, you will be able to: 

• Build your skills and experience in a pediatric specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

• Education: Must meet one of the following: Four year Bachelor's degree; or Associate's degree with four years of relevant professional experience; or eight years of relevant professional experience, required.
  
• Experience: Three years of leadership experience, required. One-plus years of practice manager experience, preferred,
• Additional skills required: Knowledge of health care administration and clinic philosophy and policies and operating procedures. Knowledge of fiscal management systems and techniques. Knowledge of human resource management practices including supervision and staff development. Knowledge of governmental regulations and reimbursement requirements. Knowledge of computer systems and applications. Skill in exercising initiative, judgment, problem-solving, decision making. Demonstrates strong leadership skills and develops and maintains skill in organizing work to achieve clinic goals and objectives. Ability to analyze and interpret complex data. Ability to research and prepare comprehensive reports. Ability to monitor quality control standards. Ability to communicate clearly. 

• Oversee all operational aspects of the clinic, including staffing and workflow management.
• Manage supply ordering and inventory to ensure smooth daily operations.
• Provide coaching and conduct feedback conversations to support team development.
• Maintain and optimize physician scheduling templates to ensure adequate patient access.
• Troubleshoot facility issues and coordinate resolutions.
• Support clinical functions
• Engage comfortably in patient-facing interactions to deliver excellent customer service.
• Address and resolve patient complaints promptly and professionally