Clinic Administrator

CenterWell

Independence, MO

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JOB DETAILS

SALARY

$71,100–$97,800 Per Year

SKILLS

Administrative Skills, Affirmative Action, Auditing, Behavioral Health, Budget Management, Business Administration, CPR Certification, Candidate Screening, Coaching, Contact Management, Electronic Medical Records, Establish Priorities, Expense Reports, Federal Laws and Regulations, Health Information Management, Health Plan, Healthcare, Healthcare Administration, Healthcare Providers, Healthcare Quality, Home Care, Hospice Care, Hospital, Incentive Programs, Interpersonal Skills, Leadership, License Management, Maintain Compliance, Medical Assistance, Medical Office, Medical Treatment, Medicare, Mentoring, Network Programming, Nursing, OSHA, Onboarding, Operations, Operations Management, Organizational Development/Management, Organizational Skills, Outpatient Care, Patient Care, Pharmacy, Plan Meetings, Preventive Medicine, Primary Care, Problem Solving Skills, Profit & Loss, Profit & Loss Management, Regulatory Compliance, Rehabilitation Act, Requirements Validation/Verification, Resolve Customer Issues, Retail, Risk, Schedule Development, Scholarship, State Laws and Regulations, Strategic Planning, Tactical Operations, Team Lead/Manager, Truck Driver, Tuition Fees

LOCATION

Independence, MO

POSTED

1 day ago

Become a part of our caring community

The Manager, Clinic Administrator plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic Administrator works within specific guidelines and procedures. You will apply advanced technical knowledge to solve moderately complex problems. You will receive assignments in the form of goals and determine the approach, resources, schedules, and goals. The Manager, Clinic Administrator helps develop and leads implementation for staffing plans and procedures for the facility and works with clinicians to ensure patient outcomes. You relate decisions to resources, approach, and tactical operations for projects involving their own departmental area. Require cross departmental collaboration and conduct briefings and area meetings; maintain frequent contact with other managers across the department. Main RESPONSIBILITIES

Leadership & Operational/Organizational Management:

+ Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. + Ensure adherence to state and federal regulations. + Plan and implement staff meetings, demonstrating financial skills and managing Profit & Loss (P&L) to connect strategy with results. + Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. + Manage center associates ensuring staff, onboarding new associates, including providers, and ongoing development + Conduct monthly meetings with Regional Associate Operations Director (AOD), Assistant Medical Directors (AMD), and providers. + Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. + Foster collaboration and communication with colleagues, patients, and important partners. + Help with administrative tasks such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling.

Clinical/Patient Management:

+ Commitment to creating patient-centric environments and promoting a culture of care and connection. + Provide service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making. + Address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. + Focus on patient outcomes and integrate Value-Based Care (VBC) principles into daily operations. + Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. + Collaborate with providers on patient terminations in compliance with regulations

Dyad Partnership:

+ Collaborate with clinical dyad partners, meeting to agree on clinical and operational goals and building teams with clinical and operational staff. + Maintain regular communication to align on performance, strategies, and team management. + Ensure unified decision-making and messaging for cohesive leadership. + Work together towards common goals that support the mission, vision, and values, along with patient experience outcomes. + Manage clinic/market dynamics and engagement interdependently. + Communicate incentive plans. + Develop provider engagement strategy plan to reduce turnover, improve provider satisfaction and burnout.

Use your skills to make an impact

Required Qualifications: + Must be able to work on-site at assigned Center(s). + 5+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams. + Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations. + Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools. + Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. + Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB. + Candidates selected for this job will be required to adhere to Humana's flu vaccine policy. + Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance. Preferred Qualifications: + Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience + Basic knowledge of Population Health Strategy + Familiarity with Medicare + Experience managing a budget of $500,000

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Format: HireVue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: + Health benefits effective day 1 + Paid time off, holidays, volunteer time and jury duty pay + Recognition pay + 401(k) retirement savings plan with employer match + Tuition assistance + Scholarships for eligible dependents + Parental and caregiver leave + Employee charity matching program + Network Resource Groups (NRGs) + Career development opportunities \#LI-BL1

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

About the Company

CenterWell

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