Clinic Business Office Site Supervisor| Revenue Cycle Operations

The Staff Pad has partnered with a leading healthcare organization in Manchester, TN, to recruit an experienced Clinic Billing Office Site Supervisor .

This on-site leadership role is responsible for the day-to-day supervision of Clinic Business Office staff and revenue cycle operations. Reporting directly to the Clinic Business Office Director, the Site Supervisor ensures billing, collections, and follow-up activities are completed in accordance with established service level agreements (SLAs), productivity standards, and quality benchmarks.

What You’ll Do

The Site Supervisor serves as the primary operational leader for the on-site billing team, overseeing staff performance, work quality, process improvement initiatives, and system optimization while supporting compliance with payer requirements and organizational policies.

Daily Staff Supervision & Work Queue Management

• Supervise Clinic Business Office staff and daily revenue cycle operations
  
• Manage work queues, staffing, and workloads to achieve productivity and SLA goals
  
• Monitor workflow and account performance, resolving barriers and escalating at-risk accounts
  
• Provide on-floor leadership and coordinate staffing and coverage with the Clinic Business Office Director
  
• Lead team communication on priorities, payer updates, and performance expectations
  

SLA Compliance

• Maintain knowledge of assigned work queue SLAs, timelines, and documentation requirements
  
• Track staff SLA performance and address compliance gaps
  
• Escalate accounts approaching timely filing or appeal deadlines to prevent revenue loss
  
• Report SLA performance, trends, and missed benchmarks to the Clinic Business Office Director
  
• Support the development and revision of SLAs based on payer, operational, or system changes
  

Quality Review & Specialist Work Audits

• Conduct quality reviews and account audits to ensure documentation, coding, adjustment, and payer compliance
  
• Identify quality trends, recommend corrective actions, and collaborate with HIM/Coding to resolve systemic issues
  
• Provide quality coaching, document performance feedback, and reinforce compliance with quality standards
  

Process Improvement & System Optimization

• Evaluate billing workflows and denial trends to identify process improvement opportunities
  
• Collaborate on system enhancements, including eCW, claim scrubber, and clearinghouse workflows
  
• Document process changes, support payer performance reviews, and optimize system utilization
  

Performance Management & Disciplinary Escalation

• Monitor staff productivity, quality, and performance against established standards while maintaining performance records
  
• Provide coaching and documented feedback to improve performance and support employee development
  
• Conduct performance evaluations and recognize high performance
  
• Initiate and document disciplinary actions in partnership with HR and leadership
  

Staff Training, Onboarding & Development

• Lead onboarding and training for new staff while identifying individual and team development needs through performance and quality reviews
  
• Develop training programs, maintain training materials and SOPs, and serve as the primary resource for payer, billing, and system questions
  

Reporting, Communication & Director Support

• Prepare operational reports on productivity, SLA performance, quality, and audit metrics
  
• Serve as the primary liaison between the on-site billing team and the Clinic Business Office Director, communicating operational, staffing, payer, and system issues
  
• Participate in leadership meetings, payer calls, and cross-functional initiatives
  
• Support special projects, audits, and other assigned initiatives
  

Additional Responsibilities

• Occasional Travel to clinical or administrative locations
  
• Maintain professionalism during conflict resolution, performance discussions payer escalations
  
• Maintain confidentiality per HIPAA, billing regulations and organizational policies
  
• Maintain ethical billing practices and accurate documentation per billing standards
  

What We Are Looking For

This role requires strong leadership skills and expertise in clinic revenue cycle operations, eClinicalWorks (eCW), Waystar, and healthcare billing best practices.

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, or related field preferred; equivalent experience accepted
  
• Revenue cycle certification (CRCR, RH-CBS, CPB, or equivalent) preferred
  

Required Experience

• 3–5 years of healthcare revenue cycle experience, preferably in clinic or physician practice billing
  
• Supervisory experience leading billing or collections staff
  
• Proficiency with eClinicalWorks (eCW) or comparable EMR/practice management system
  
• Experience with Waystar or a similar clearinghouse platform
  
• Knowledge of 835 ERA/EOB remittance processing, including CARC and RARC codes
  
• Experience with CMS-1500 billing, CPT, ICD-10-CM, modifiers, and Place of Service coding
  
• Experience managing work queues, productivity standards, and SLAs
  

Preferred Experience

• Rural Health Clinic (RHC) billing and encounter-based reimbursement (AIR)
  
• Familiarity with TennCare MCO billing requirements
  
• Experience with denial management, appeals, and payer escalations
  
• Process improvement or revenue cycle optimization experience
  
• Experience with Salesforce or similar workflow/ticketing systems
  

What You Can Expect

Exceptional patient care starts with a team that feels valued, supported, and empowered - backed by comprehensive compensation and benefits every step of the way

Benefits

• Medical, Rx, Dental, Vision, Life & AD&D Insurance
  
• Retirement Plans
  
• PTO, Leave of Absence
  
• Maternity/Disability Leave
  
• Flexible Spending Account
  

If you're a collaborative leader with a passion for healthcare revenue cycle operations and developing high-performing teams, we'd love to hear from you. This is an opportunity to make a meaningful impact by driving operational excellence, supporting staff development, and helping deliver exceptional financial outcomes for patients and the organization.