Sign upLog in
See more jobs
Samaritan Health Services logo

Clinic Call Center Rep - Remote**

Samaritan Health Services
  • Corvallis, OR
  • Remote
    5 days ago

    Job Description

    **This position is fully remote. Applicants must reside in the State of Oregon in order to qualify for this position**

    • JOB SUMMARY/PURPOSE
      • Takes inbound calls and ensures efficient and prompt responses to inquiries. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to try and meet patient's needs and seeks information to recognize patient preferences and facilitate solutions to patient problems.
    • DEPARTMENT DESCRIPTION
      • The Clinic Call Center takes inbound calls and ensures efficient and prompt responses to inquiries from patients. Responsible for making patients and their needs a primary focus. Cultivates positive and productive patient relationships with the Samaritan System. Utilizes system policies and procedures to help patients schedule appointments, communicate with their providers and facilitate their daily care.
    • EXPERIENCE/EDUCATION/QUALIFICATIONS
      • High school diploma or equivalent required.
      • Experience or training with computer applications required.
      • One (1) year experience or training in a position of similar responsibility and complexity preferred.
      • Experience or training with medical/insurance terminology preferred.
    • KNOWLEDGE/SKILLS/ABILITIES
      • Service Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.
      • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
      • Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
      • Time Management- Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
      • Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
      • Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.
    • PHYSICAL DEMANDS

      • Rarely
        (1 - 10% of the time)

        Occasionally
        (11 - 33% of the time)

        Frequently
        (34 - 66% of the time)

        Continually
        (67 – 100% of the time)

        WALK - INCLINE

        LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

        LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

        LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

        CARRY 1-handed, 0 - 20 pounds

        CARRY 2-handed, 0 - 20 pounds

        SQUAT Repetitive

        SQUAT Static (hold >30 sec)

        PUSH (0-20 pounds force)

        PULL (0-20 pounds force)

        STAND

        CLIMB - STAIRS

        KNEEL (on knees)

        REACH - Upward

        SIT

        WALK - LEVEL SURFACE

        BEND FORWARD at waist

        ROTATE TRUNK Sitting

        ROTATE TRUNK Standing

        REACH - Forward

        MANUAL DEXTERITY Hands/wrists

        FINGER DEXTERITY

        PINCH Fingers

        GRASP Hand/Fist

    Numbers & Facts

    LocationCorvallis, OR (
    Remote
    )

    Skills

    • Administrative Skillsunmatched
    • Calendar Managementunmatched
    • Call Centersunmatched
    • Cross-Functionalunmatched
    • Establish Prioritiesunmatched
    • File Managementunmatched
    • Geriatricsunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Health Insuranceunmatched
    • Inbound Call Centersunmatched
    • Information/Data Security (InfoSec)unmatched
    • Medical Recordsunmatched
    • Medical Treatmentunmatched
    • Multitaskingunmatched
    • Patient Confidentialityunmatched
    • Pediatricsunmatched
    • Records Managementunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Time Managementunmatched
    • Word Processingunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder